Roadrunner Transportation Systems

My neighbor moved to Las Vegas and he hired Road runner to transport his car. It was supposed to be picked up on the 28th of July. After several phone calls and absolutely the most incompetent company I’ve ever dealt with, the car is still in my driveway. This company shouldn’t be in existence!!!! Incompetent, unprofessional, and absolutely no care or thought for the customer! It’s the 17th of August and his car is still here. Oh and by the way, he died 4 days ago. Leaving his wife and family to deal with this useless pathetic excuse for a company.

I do not understand this company. One day a shipment is perfectly fine the next it needs to be crated and it can't be sent. All other shipping companies contacted had no issue. Won't recommend if your shipping anything.

I paid a lot of money to have a couch and love seat delivered from North Carolina to Kentucky, the furniture was to be delivered in 4-7 business days. I was given tracking information and it was to be delivered today 5/27/20, the last day for delivery, and they call me at 1:30 in the afternoon to set up delivery tomorrow. I am disabled and my husband had arranged for help this evening with this furniture as it weighs over 500lbs. Upon calling the company they refused to work with me at all, I suppose it’s “normal” for a company to stop working at 1:30 in the afternoon, even when the delivery is literally 25 miles down the road on the interstate. This company does not care at all about customer service, prayerfully, our items will be delivered tomorrow and it’s not damaged, because every review I’ve read says their items were damaged. I will update my review tomorrow, as of now I would never recommend this company for anything at all!nAs promised, I am finishing my review today, May 28th. I was promised a delivery time between 10-12, the driver finally showed up at 1:40. The driver was in his 20’s and might have weighed 130lbs, he could t budge the couch or the loveseat on the truck so my husband had to get in the truck and help him, luckily my husband took off work just for the delivery. It took them a while to get the first piece off the truck and the leather couch was ripped in numerous places. Once we got that in the house, it took them a while to get the loveseat off the truck, and you guessed it, it was ripped as well. Pictures were taken and luckily the manufacturer is sending someone out for the damages, but it was solely caused by the freight company, the boxes the items came in were completely damaged and dilapidated. I would never ever in a million years have this company touch anything I paid for again, EVER! If my husband had been hurt today while moving these items for 2 hours they would’ve had a lawsuit in their hands, there’s no way that driver could’ve delivered either item alone.

By far the worst customer service I have ever dealt with 2 hours on hold to get hung up on

Can’t even get a answer to where my package is or when I’m going to get it. Supposedly it still on a dock somewhere they don’t know where it is