Saks Fifth Avenue

I have been shopping at Saks for 25 years and have great memories there. I have met some of the best sale people over the years. They have always helped me put together suits and other outfits for with great pride in their work. The last two times I was there were horrible experience. No one helped after shopping for 30 minutes and had a unwelcome feeling. I was there today and did not receive any help and was just treated rude by the staff.

I had the pleasure to visit SAKS Fifth Avenue in North Star Mall. I wanted to purchase some meaningful presents for family members, and I had an idea of what I was looking for.nnOn the weekends, I am a t-shirt, jeans, and cowboy boots type of Dad. I mention this, because SAKS is a high-end luxury store. I walked in from the lower level parking garage entrance and noticed the store to be busier than usual. I walked toward the jewelry counter and was promptly greeted by an employee named Ryan. I mentioned I was browsing around and he was polite and not intrusive. When I approached him for help in seeing earrings from several display cases he was grateful to help. I noticed genuine sincerity in his tone and patience with my indecisiveness. I asked for his honest opinion on some selections I had narrowed down to, and he asked relevant questions on the nature of the gifts. It meant a lot because he was not trying to just sell inventory. I developed good rapport with Ryan, and felt like I’d known him for years rather than half an hour. After I made two jewelry selections, I asked him if I could grab another item I had in mind (women’s perfume) to purchase everything in one transaction. He said of course, and the women’s fragrance representatives were very knowledgeable. I joked I was gifting the same generic “Chanel No. 5” perfume my Mother loves. I asked if he was able to leave his department and help me throughout the store because quite frankly, he had already exceeded my expectations. He obliged and accompanied me to the fragrance department and politely asked if my Mother was open to other fragrances. I figured he’d been right so far why not? Ryan provided a spray sample of a perfume he previously purchased for his Mother and I thought “Wow”. No disrespect to Chanel No. 5, but I preferred his choice. As we returned to the jewelry counter he and asked if there was anything else he could help me with. I told him I wanted to get my toddler daughter some earrings but figured this probably wouldn’t be the store because she’d probably lose one. Ryan directed me to a counter I previously looked past and suggested a pair of triangular shaped stud earrings that were perfect! I was surprised on the price point as well. While ringing up my purchase he asked if I was in the SAKS computer system. I said yes, although I don’t shop here often. He found my information and I was grateful for his help.nnI am not one to write reviews, if I’ve had exemplary service wherever it maybe I’ll provide positive feedback to a supervisor. What led me to write a review came a couple weeks later. I received a SAKS thank you note in the mail, handwritten by Ryan hoping the gifts brought joy. Yes, they did! Five stars to SAKS and Ryan in fine jewelry.

The returns department is crazy slow and basic. It’s like 1992 here. It’s worth spending the $9 to send your online order back as it takes around an hour to get it done in store.

For me...this place is overpriced...but then again...I don't shop at places like this. 50$ Is the highest I'd pay for a shirt..lol

I needed to return a bag from online. When I called the store I spoke to Ellen who was so helpful and she offered to find me the same bag at Gucci. I’m so thankful she did because no where else had it and it was a birthday present. When I got there, someone saw me and immediately offered to help me return the bag and then she walked me to Gucci where I was assisted by the Gucci staff to get another bag. I left very happy and I’m so glad I came here to get my bag! Excellent communication and customer service from everyone I encountered!