Lowe's Home Improvement

It's Lowe's. What can you say?

Very busy, yet we'll kept store, all things considered.nnThe garden/plants sections are exemplary, and everything is usually extremely clean on the inside. The parking lots can always use some garbage pick-up, as there is do much traffic here.nnEvery employee we have met has been awesome.

They're really good at this store. I'm remodeling my whole house and they've been great about everything from helping design cabinets to numbers I need for the bank. They don't try to sell the most expensive items either. The whole thing is a process but they make it easier with their knowledge and patience.

Just plain awful. This is the most disorganized store I have ever seen. Two weeks ago they took a credit card payment, from me, over the phone to purchase a stove for my mother. There was some confusion so the specific stove had to be swapped (before delivery, still in the store) and the correct one did get delivered. However, while that was happening I tried to call 7 times to make sure the previous payment was applied to the new stove. Today they sent my 88 year old mother a bill for the entire amount of the stove... So far today I have tried to call 8 times. I got hung up on by a machine every time but one. On that call the woman, who would not give me her name, said they do not take payments over the phone and I would have to take it up with their headquarters. My mother lives about 13 miles from the store in Paris, TN. I live just outside of Dallas, TX. The manager will not answer and the very nasty person in Customer Service keeps on transferring to a non answering extension.nnNow, I have to deny the charge on my credit card and they will probably harass my 88 year old mother for the payment. I don't have any problems in Lowes near me. The reason the stove had to be swapped out was they did not have a self cleaning model on the floor. My ever accommodating naive mother took what they had. However, they had several in the back we found out about so we went to the self cleaning model.nBut they can't seem to get anything straight. Ken 3/29/21

Good selection of products and respected brands. Their wood and staff are a hit or miss. There's a lot of warped wood and some are knotty. The staff, just depends on who's working if you're going to get help and getting a member who's nice. But if you know you'll need help you should go in the mornings because there aren't very many staff members there in the late afternoon.