Saia LTL Freight

Great and friendly staff. Freight was in good shape with no damage. Loaded quickly and professionally. Kudos to a great company.

Tracked one of our deliveries that said it would be delivered to us on Friday, then tracked it again late Friday for it to be changed to Monday, tracked it on Monday to see it has been sitting in the warehouse the entire weekend and the delivery changed to Tuesday, tracked it again today showing I need to call about it. This is the 4th time this has happened to us and each time we have to go to the terminal to pick it up because it’s just sitting there. Worst trucking company ever!!

Driver was very rude and unprofessional, called talked to customer service they just made excuses and said they would have manager call never did. A week later same driver shows up same bad attitude and thought we should stop unloading another truck to unload him as soon as he pulled in.

We had a shipment that left on a Monday and was supposed to be here Wednesday. On Wednesday, it got changed to Thursday, on Thursday changed to Friday. Meanwhile we have a customer foaming at the mouth because of their incompetence. On Thursday, when I called, they said that after all the drivers left, they realized they forgot to load our product and assured me it would be here Friday. On Friday, it tracked for Monday. OMG to make a long story short...WE HAD TO GO PICK IT UP OURSELVES AT THE TERMINAL. So as I read another review earlier...if you want the worst experience, choose this company. Otherwise, there are many other choices out there.

If you're looking for the worst customer experience you will ever receive then look no further. They were so rude that eventually I just asked what it would take to have another company ship my order from the supplier. Completely fed up with the entire situation, I called the supplier and got a refund for my order and took my business elsewhere. I hope they reconsider who they have ship their orders.