Map
Detailed Information
- Place Types Bakery
- Address 14055 W Hwy 74, Indian Trail, NC 28079, USA
- Coordinate 35.0773931,-80.6529319
- Website https://www.dunkindonuts.com/?utm_source=google&utm_medium=loca
- Rating 3.9
- Compound Code 38GW+XR Indian Trail, NC, USA
Openning hours
- Monday 5:00 AM – 10:00 PM
- Tuesday 5:00 AM – 10:00 PM
- Wednesday 5:00 AM – 10:00 PM
- Thursday 5:00 AM – 10:00 PM
- Friday 5:00 AM – 10:00 PM
- Saturday 5:00 AM – 10:00 PM
- Sunday 6:00 AM – 10:00 PM
Photos
Reviews
Charli coffee ☕
If you are talking abt., the one on Matthews Mint hill rd., they did not ask me if I wanted to wait a few minutes for a fresh pot. They sold me coffee grinds instead. But. I could of asked for fresh as well. Now i know, and so do you.
Staff is friendly but they cannot make a coffee. Ive gone several times and have asked for iced coffee with no sugar and little cream. It is literally cream with a little bit of coffee every time! How could someone drink that? When you make the coffee doesn't anyone think hmm that looks too light? Nope they don't care enough to train someone how to properly make coffee. They dump so much you can still see the creamer at the bottom of the cup. Not going back ever again.
The people working here lack customer service skills. Went there on a friday around 11 am for 2 dozen donuts for a birthday, nothing special or uncommon. While telling the woman on the drive through my order, she asked me again what was my order, like I was speaking to myself. She said they’re out half of the donuts I wanted and I told her to replace with whatever they have and she never said “ok, will do”! And when I asked what kind of donuts she substituted she gave me an attitude, like I was in the wrong while she didn’t communicate with me to tell me what’s in my order. And she quickly changed the tone in her voice, almost started yelling at me, and then silence... nobody was talking... after a few seconds a male voice took over the headset and told me they’re out of donuts I wanted and I told HIM now to give me whatever they had. She gave the headset to him because she can’t communicate with people. And I am not saying he was nice, he wasn’t. I don’t know what is going on there, but the management needs to train their employees about customer service and how they talk to a customer. Will not be going back
Just waited in a drive thru line that had 5 cars and it took 35 mins no kidding.. decided to go inside to scope it out. Two associates that moved LITERALLY LIKE TURTLES and had no care in the world.nn** came back to edit and reduce my two star rating to one star although I wish I could give it no stars. I just went to get a breakfast sandwich and they said they’re not making any food right now because they’re too short staffed. This place is a nightmare! They never have it together.
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