U-Haul Moving & Storage at Bardstown

Honestly if I could give 1 star to UHaul as a company, I would. We started after a truck or trailer at 11am. After two locations (that falsely showed online availability) we finally were able to reserve a trailer at this location. Upon entry the woman in line in front of us asked the cashiers if there was a separate line for those that had already reserved and paid online. Staff (rudely) told her that she would have to wait for them to get through everyone in line. So we waited. And waited. And heard them tell several people that the trailer they reserved was not available. And we waited some more.. They sorted out two trailers between the woman in front of us and another man (she wanted a smaller he wanted a larger, so they worked that out but she had to stay to sign some paperwork) and then some woman came marching in to the front of the line wanting to change her online reservation from a covered to an uncovered trailer and pickup. They ALLOWED this. The computers freeze.. They struggle and keep being rude to/about the woman who was in front of me (who was highly concerned about covid and their lack of masks /improper usage) and allowed the woman who cut line to complete her transaction and loaded her trailer. I remained calm, I'm next in line, I thought.nTHEY PROCEED TO HELP THE WOMAN BEHIND ME IN LINE. At that moment I left the store and called the 800 number and waited on hold for 30+ minutes to cancel the reservation that I had already paid for. Finally, at almost 4pm, we are purchasing a trailer of our own so we never have to rent from such a nightmare organization ever again.

Terrible place to rent a moving vehicle. I highly recommend going elsewhere. I had to use this store due to the truck not starting at the originally U-Haul location. I was told I would receive a $50.00 credit but they failed to honor that. I went to return the U-Haul and there were practically no places to park the truck. I went to ask a store employee a question and they were rude and didn’t want to help. The line was out the door and very slow. I used U-Haul once before this, at a different location, and didn’t have any problems. I would say to use a different location if you must use U-Haul but regardless, I will not be using U-Haul anymore.

Went to rent a UHaul here and the guy in the front was very rude. I won't be back ever. They should not allow people to work with the public if they do not know how to talk kindly to others. No one knows what kind of day someone else is having. I left there in tears!!

UNBELIEVABLY THE WORST SERVICE I ENCOUNTERED! The rudest employees. I never got greeted. I walk in and all I heard was cursing. Very unprofessional. This is serious poor management. I would never recommend this place or will I ever come back . This location really gives UHaul a bad reputation. Please , this location needs a better staff.

Uhaul on bardstown rd was a horrible experience. Billy the man that does the hitches and answers phones was totally rude and tried to start a fight multiple times w my husband. He complained about doing the work and rescheduled the work 3 times. It took over 4 months to finally get appt.