Map
Detailed Information
- Place Types Spa
- Address 803 S Holden Rd, Greensboro, NC 27407, USA
- Coordinate 36.0624939,-79.8447319
- Website http://www.luxuryofgreensboro.com/
- Rating 3.8
- Compound Code 3564+X4 Greensboro, NC, USA
Openning hours
- Monday Closed
- Tuesday 10:00 AM – 5:00 PM
- Wednesday Closed
- Thursday 10:00 AM – 5:00 PM
- Friday 10:00 AM – 5:00 PM
- Saturday 9:00 AM – 2:00 PM
- Sunday Closed
Photos
Reviews
Honestly I usually go with hands and stone for a spa date with my mother. I wanted to try a new place and was highly disappointed. There voicemail was full and I couldn't leave a message. For a business you should delete your voicemail so customers can leave a message. I had a family emergency and was unable to cancel. I had to send an email and was told it was under the 24 hour window. No type of accommodation at all! Poor communication!
I was lucky to make an appointment same day as normally I have my kids and they were all going out for the day last minute. I got a facial and it was wonderful and much needed, the owner was so nice and so knowledgeable and just a great experience. She also showed me some of the other services she provides and I will definitely be back!
I made an appointment two days ago for a Brazilian wax for this morning at 9 AM I was called at 8:58 the weather was real bad because it was flurrying which I can see I could’ve been held off till later today it is now clear not sunny but it’s clear it’s about 40° A very show up to work day outside besides the fact she called me and told me she would be there in about 15 minutes from behind my appointment time at 9o’clock meaning she would be there around 9:20. she never called back she never reached back out I tried calling several times nobody answered I sat outside for 45 minutes waiting for somebody to show up for my appointment or give me a call to say something I had already purchased a Groupon online and was coming to get the Groupon plus other services that I saw they offered online I am now no longer interested and I will definitely wait till I can speak to a manager and let them know how I was treated today after I made the appointment and paid for the service already through Groupon. Besides the fact for the weather to be “so bad” I made it on time with one arm. An Kristen calling at 8:58 for a 9 am appointment ridiculous
I arrived at 1 p.m. on a Saturday and upon my approach, there was a sign stating that only one person was allowed in at a time and to either wait outside or in your car. Due to there being a person in the shop, I waited outside until it became too hot and proceeded to wait in my car. This lasted until 1:53 p.m. when the person that was in the shop finally walked out, I approached the door and asked if I could get a pedicure and was told they were closed at this time. I understand the shop closes at 2 p.m. on Saturday but if you knew you were going to take until 1:53 or even close to closing time, it would've been considerate to let me know within those 53 minutes you were not going to be able to service me.nnThank you for the updated information. As a recommendation I would put that on the sign because all salons are not requiring an appointment. But I now know for next time. I would love to experience the 5 star services everyone else have been able to enjoy one day.
I am typically not one to write reviews but due to how poorly my service went I felt as if I had no choice. Although I am not a waxer, I worked alongside a licensed waxer for several months and she never once waxed me nor any other clients using soft wax with strips. She also never went over an area several times before continuing with the other sections. I have also never received a “face,” mask on my intimate areas. I also got my eyebrows waxed and they turned out extremely thin and poorly shaped, which was highly noticeable. Although I mentioned this to Ms. Crystal, she told me they were already thin but I have relatively thick eyebrows, and I also felt with her level of expertise, she would be able to properly wax and shape them. Overall the customer service went well, but for the amount of money for each service, I don’t believe it amounts to quality of the service whatsoever.
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