The Retreat Salon & Day Spa

I drive an hour from my home to get my hair done here and have for the last several years! It takes a lot for me to trust someone to do my hair. After searching for a few years after i moved down to the coast and not having any luck finding a someone i liked, a friend recommended Heather to me and i have been going ever since! I love the retreat! Cannot say enough good!

Since I can’t do 3.5, my official review is 3.5.nnI really wanted to give The Retreat 5 stars, but after my first experience, it wasn’t worth 5 stars. I had been hearing wonderful reviews of this salon and decided to make the 40 minute drive to Wiggins (I live in Biloxi) for a simple cut and touch up on my layers. I’ll split this into what I liked and what could use some improvement. I also might have had my expectations set too high, and that could be the case.nWhat I liked: I LOVED how pretty the salon is. The foyer is very professional but still very inviting. I liked the hair product they used in my hair because it made my hair smell and feel wonderful after the fact. I liked how my stylist was conversational (I’ve been in some salons where the stylist doesn’t speak, or she’s primarily speaking to her co-workers). And, I liked how you can build up points to use for other services, I have never been to a salon that does that before, which is really cool! I have a lot of hair and it’s thick. That comment always occurs any time I’ve sat in a salon chair and there’s usually an up charge for the extra time that has to spent on it, but that wasn’t the case here, so major props for that!nnWhat I was disappointed with: the website stated that I would get a shampoo, scalp massage, cut, blow dry, and style and for a really good price! However, there was a decent amount of time spent on my shampoo, but I didn’t get that scalp massage that I had been looking forward to. When I told the stylist what I wanted, which was just to take three inches off and touch up my layers, she kind of tried to steer me away from that (My hair before the cut was almost half way down my back). Most of the time I was in the chair, my back was turned to the mirror, so I couldn’t see what she was doing, not because I wanted to nit-pick, but because I like to see what’s going on with my hair. When she blow dried my hair, the underside was left damp (the salon was empty, if it had been busy I would completely understand), and when she styled my hair, she just started curling it with a flat iron. My personal preference is curls with a curling iron because I like the way it looks more. But, I couldn’t tell what she was doing because my back was turned to the mirror. Furthermore, she only curled the top portion of my hair, not the underside (Again, if it had been busy I would understand, but I was the only one in there), and I left the salon with part of my hair still damp.nnAll in all, the experience wasn’t the worst I’ve had, but I left kind of disappointed. If I choose to return to The Retreat given that I live 40 minutes away, I will be trying a different stylist.

Dana works miracles! Deep tissue massage is highly recommended

Great customer service! Great service! Excellent massage!

Dana (massage therapist) is a miracle worker. Legit! She has saved my husband’s back and foot many times over the years!! So good!