Sunrise Massage & Spa

My girlfriend called and made an appointment for us to get two hour deep tissue massages at 2:00 pm. We arrived and was greeted by a lady who had us fill out a form and request payment in advance and I promptly paid her and we were then taken to two separate rooms.nMy therapist started my massage face down and began a very soft rubbing NOT deep tissue and had to leave the room 5 times to speak to whomever something I have never experienced in my several decades of getting massages all over the world.nI felt the lady had no professional massage training and it was a complete waste of time and money and my girlfriend stopped her massage 15 minutes early as she had enough of this amateur massage and we will never go back.

I’m only giving 1 star because I had to, otherwise I’d give zero stars! Poor quality. Felt like the massage therapist didn’t have any experience whatsoever. Not deep enough. Unprofessional environment. She left me at least 5 times to answer the phone and talk to her co worker. She stopped 10min early which was fine because I couldn’t relax and it didn’t feel good at all. She took at least 10min out of my 60min scheduled time to handle business like answering the phone. So my total massage time was approx 40min instead of 60min. I get massages frequently so I know how it should be. Worst massage ever!!! I’ll never return.

I get massages at least once a month at various places. I’ve been to the Sunrise in Manchester, Mo numerous times and have gotten couple massages there. I called the Sunrise Spa in Olivette on a Sat to reserve a hour long couple massage and was told that was too far in advance and to call back Sun or Mon. I called back on Sun and it was confirmed that I would be receiving a hour long couple massage at 3pm on Mon. We arrived around 2:55pm on Mon and was told they had no rooms big enough for both of us to experience a true couples massage and that they had a walk in so only one of us could get a massage at that time and the other had to wait at least 30 mins before another massage person was called in. I let my lady go and then waited till 3:40pm to get a massage. The massage lady did not understand English or speak it too well. I kept asking for deep tissue massage and she had to ask another lady to interpret me asking for a deeper and harder massage. She still didn’t go much deeper. She made a mistake and took out one of my stud earrings and took time out my massage to find it on the floor. The table was so low that my bent fingers touched the floor and was stepped on a couple of times. When I got out my massage at 4:20 which wasn’t a full hour I paid the full amount plus tip. I asked my lady how was her massage and she said her massage person kept getting on her phone and couldn’t understand her telling her she wanted a deeper massage as well. Horrible experience and we will never set foot and pay for the worse service you can get as a customer. I wish I could have given a negative rating, because a 1 star is way too high.

Right when I entered and tried to explain where NOT to push due to certain medical condition, they barely understood and laughed for no reason. Behaved very unprofessionally. I experienced that kind of behavior first time in my life. They also raised prices for services and charge you $2 extra for their processing fee. I left without getting a massage because I did not want to stay in such an ugly atmosphere even a minute longer.

Always a great professional massage. Been visiting for 15 years and always return.