Massage Envy

I was on line to schedule an appointment as I have done several times before, waited a couple of hours and never received an EM confirmation, called the Sunset Hills location that I reserved at and was told, “sorry you must have done something wrong, I just reserved that time for someone else”nnNot very good customer service.

I've heard good things, but they cancelled my massage last minute ud83eudd37‍♂ufe0f

Tonia and Sonny (spelling?) were amazing!

My mother and I are visiting for vacation. Just had a massage by Tiffany, and she is AMAZING!! Thank you so much! My body feels so much better!

When I tried to reschedule an appointment due to inclement weather coming earlier than forecasted, I was told that I would have to pay even though I was calling well in advance. Please note that I wasn’t trying to cancel it, just reschedule. I had to also reschedule a doctors appointment that was earlier in the day and they completely understood and said that their office would probably be closing soon due to sleet coming down in Fenton. I cannot believe that Massage Envy would expect their customers to put themselves in an unsafe position or take a monetary hit. The manager’s reasoning on the phone was that they had sent confirmations the day before. The day before’s forecast said the weather would be coming after my appointment. The woman who answered the phone commented that it was coming down at her house as well as most area schools had already canceled so I know they realized that my need to reschedule was necessary. I understand that it is someone’s livelihood and I would not want to waste their time nor take an appointment that someone else would want want. Please realize if they are willing to enforce their policy in this necessary situation, that their customer service policies are flawed. I could only imagine what they would do to someone who suddenly became sick, was in an accident, etc. If you are looking to get a massage or use services similar to Massage Envy, it might be in your best interest to go somewhere they enforced their policies logically and with common sense.