Home United States Kentucky U-Haul at Preston Hwy

U-Haul at Preston Hwy

4612 Preston Hwy, Louisville, KY 40213, USA

Map

Detailed Information

Place Types Moving company
Address 4612 Preston Hwy, Louisville, KY 40213, USA
Coordinate 38.1814938,-85.7203619
Website https://www.uhaul.com/Locations/Truck-Rentals-near-Louisville-K
Rating 2.9
Compound Code 57JH+HV Louisville, KY, USA

Openning hours

Monday 7:00 AM – 7:00 PM
Tuesday 7:00 AM – 7:00 PM
Wednesday 7:00 AM – 7:00 PM
Thursday 7:00 AM – 7:00 PM
Friday 7:00 AM – 8:00 PM
Saturday 7:00 AM – 7:00 PM
Sunday 9:00 AM – 5:00 PM

Photos

Reviews

Leah U (09/12/2020)

Horrible service! I made my appointment 3 weeks before the scheduled appointment. They had me drop off my vehicle, I sat there and waited 30 minutes for my ride and they told me the hitch would be installed and they’d call when finished, probably by 4. I called at 4:20 because I hadn’t heard from anyone and they said we’re just finishing it now it’ll be ready at 4:45. I got my ride and we got there at 4:55 and my vehicle had not moved. No hitch installed and they were locking the doors. I was barely allowed in to get my keys. I asked why my hitch didn’t get installed and he said we don’t have the parts. I don’t understand why they didn’t tell me they didn’t have the parts when I was waiting while dropping it off or when I called to check status. Horrible experience!!!

Sherry Boesch (08/07/2020)

Is it possible to give 0 stars? On July 17, I spoke with Windy to make an appointment to have a hitch installed. I made it clear that it was a hitch I had already purchased. The appointment was set for August 7 at 10am. The confirmation email I received clearly stated “third party hitch.” I arrived at 10am on August 7. Shannon was working and checked the computer. He said, “They said they called you yesterday because the part isn’t in.” They hadn’t called me. I explained I had my own hitch. He got on the phone with someone, then told me the gentleman who installs hitches won’t be in until 4pm and he would call me back to let me know if I could come back then or if they could take me sooner than that at another location. It’s now been 30+ minutes and I’m so furious at the entire situation that I’ve made an appointment elsewhere.

wes23able (10/02/2020)

My wife and I rented a trailer from here. After an hour waiting to rent the trailer they hooked it up and told me to go. Two miles down the road the trailer jumped of the ball and started to fly all over the place. I got the trailer and truck stopped and pulled over. Tried to call them or call anyone at uhaul for 2O minuets with no one picking up a phone. Finally my wife had to walk back while I stayed with the truck. The man that hooked up the trailer never tighten the trailer to the ball. It was all the way lose when I looked at it. About as bad of an experience as I could think of.

Seth Mick (07/09/2020)

Technology didn’t work well on the website when I setup my drop off location, and the mobile pick up was a little confusing, but Rob (who I don’t think usually works at this location) has good customer service. I appreciated him! Thanks Rob.

Luke and Emily Waite (04/22/2020)

Heather, who said she was new, was an amazing help. She was quick to find out the information I needed, and was extremely respectful and kind. One of the best interactions I have ever had with a U-haul employee. Thank you Heather.

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Extra Space Storage