Insomnia Cookies

Terrible customer service. The girl at the counter told me it would be a few minutes and she would bring it out to the car to me and asked me what car I was driving. Then I came in to ask for a refund because it had been thirty minutes and she was like well it’s been ready and got sassy with me. 10/10 would not recommend.

Cookies never came. Each time I called they said they were on the way. I will not order from here again. They were a birthday treat. Louisville KY

Cookies were made to order. They are very pricey, but I bought them one a buy 1 box get 1 free so it was a really good deal. It does take a bit longer than usual because you'll get the cookies right out of the oven. It's best to pre-order your cookies online, or you'll be waiting awhile. I'd order them again!

Update: original review below. I spoke too soon. The new batch of cookies hadn’t been delivered after 1.5 hours so I called back. I was told they weren’t sure if they went out due to a shift change (my friend had not received cookies or a phone call she had now been waiting on) so they said they could put us back in line. They did say they were really behind due to a special. Time wasn’t an issue as my friend worked past Insomnia Cookies’ closing time so I said that would be fine. She never got the cookies. Very frustrating. Neither of us were contacted in any way regarding the order either. I called the next day & got a refund. I will still get cookies from here & plan on trying again next week. Everything usually goes smoothly but when it doesn’t, it appears to turn into a long process involving multiple phone calls. I took back 1 star.nnOriginal post: Love this place! Their cookies are sooo good & delivered still warm! But a customer service interaction has led me to leave this review. I’ve ordered from them several times with no issues at all. Last night, I tried to surprise a friend but she didn’t answer her phone when they called & the cookies weren’t delivered. I found out today. I called customer service with the order number & they delivered again tonight at no extra cost! (They also offered a refund if I preferred). It was my fault as I should’ve told her to be ready but they fixed it anyway with no hassle! Great cookies & great service! I highly recommend them.

Cookies are always so soft and moist. I love the white chocolate macadamia the best!