Roslyn Furniture

Great quality and great customer. Services

Fast, helpful, great selection... Went the extra mile.. Hidden gem in Dallas. I will be a return customer.. I highly recommend this establishment.

I’m in the market for living room, dining room, and kitchen furniture and accessories but started with a recliner to see how the transaction went. I tried Roslyn Furniture as the storefront is approachable and close to my house but my experience goes downhill from there. To be generous, the one showroom is barebones with minimal representation of product. I did not like the one showroom recliner so Julian offered a catalogue to order from. Since I wouldn’t have the opportunity to actually sit in the recliner, I asked what if I didn’t like the chair. Julian told me that I could have it replaced because his business wasn’t like the big chain stores who wouldn’t accept exchanges. I pointed at the chair in the catalogue that looked appealing to me and told him that was what I wanted. What was delivered was the wrong color and when I told the delivery men, they called Julian and put me on the phone with him. He began arguing with me that that color was what I ordered and that he doesn’t make mistakes. The invoice does not have a description of the item ordered, only an item number and “Recliner” as the description. The delivery guy took back the phone and said they would come back and replace the chair when the correct one arrives. For a month, Julian and Roslyn Furniture customer service have ignored my emails and phone calls for updates on the status of the replacement recliner. Bottom line is that Julian has not replaced the recliner, Roslyn Furniture is a very unprofessional and unreliable business, and I am filing a report to the Better Business Bureau of Georgia.

Worst experience ever, promise next day delivery ended waiting 2 weeks claiming a damage in the dining room set. On top of that they deliver the wrong color on the living room set Julian keep me waiting 2 more weeks wasted a day of work waiting on the delivery and never arrived stating that the replacement was packed in the wrong box blaming all in the warehouse never taking responsibilities for his lies and actions. Im paying for something that I don't even have. My advise Don't and I repeat don't do business or you will regret it like me month and a half no living room set and nobody gives me a straight answer since March 9.

So my boyfriend and I decided to go to Rosaline furniture because we wanted to get a bedroom set for a great price sadly the prices were high and we didn't have any credit so we are about to walk out but the manager there assistant that we go ahead and buy a bed with him and he would get us a lower payment then what it says which was around eight hundred something dollars it worked out so we had a we have bi-weekly payments until 90 days but sadly the shipping experience was not good when I asked him or when I told him actually that we have received the wrong bed he argued with me and told me that that's the one that I wanted and that it is on my end that we did not get the right bed so I asked him can we get a refund cuz I do not want to make payments on a bed that I do not want and he told me there is no refunds but we can get the bed that we want and just pay the difference in cash so we currently have a bed that we do not want and we are making a 90-day payment so I don't get anybody coming to my house needless to say do not come here they will charge you for something that you do not want and you'll miss days at work for shipping