Ashley HomeStore

About a year ago , I moved into my first place . I ordered all of my furniture from this location . I trusted them and I was very pleased . Recently , I came back in to get a new couch cushion . Lisa was so helpful, kind , and personable. They really know how to make you feel at home . Thank you guys !

Worked with Douglas who gave me a great deal on a Reclining Sofa/Loveseat combo. Delivery was extremely fast considering how backlogged a lot of furniture stores are at the moment. I visited a few furniture stores the morning of my purchase, and this place was the best hands down.

Very Rude! I went inside Ashley’s with my 3 year old son and sat by a bed for 20 minutes without any acknowledgement. I wasn’t there to finance I had cash and was going to purchase it out straight . When a white man and another white woman customer walked in after me they were acknowledge within seconds. Since they don’t want my business I will go to another company . Most of the customer reps were my own people it’s sad really .

I purchase a tv stand on Feb.5, 2021 for my media room remodel. I paid an additional $90.00 to have the furniture deliver and set up. The delivery arrived and left me with a tv stand without the shelves. door knobs and legs attached and there was no hardware for the parts to be attached. I was told by the delivery person that they had the same problem with an earlier delivery that day. The team members at the warehouse were not assembling the furniture properly. The delivery person made a call to the “supervisor “ and was told that the manager would bring the hardware to my home and complete the assembly. When the promised correction never happened and I called the store multiple times...Lisa repeatedly told me that no one ever said that a manager was going to bring the parts and complete the assembly. Lisa was extremely rude and insinuating. I asked what my options were? I told her that at this point that I either wanted the complete furniture item that I purchased or I wanted a refund! Lisa promptly told me that Ashley’s didn’t offer refunds. If I have a problem, I need to contact customer service. Customer service was a complete run around. As of today, March 21, 2021, I have a $700. Piece of garbage sitting in my media room with no attempt from Ashley Furniture to make things right. DO NOT spend your fats earned money with this company!!! They do not appreciate their customers nor employ professional staff.

Terrible. I came into the store on a Thursday and made a purchase and selected the delivery option. My item was supposed to be delivered the following Monday and I was assured that I would receive a phone call or text message when they we’re heading to me. They gladly took my payment and I felt good leaving. Monday came and passed, no call or text message. Tuesday I called (after 20 minutes on hold) and spoke with someone in the store and was told they would deliver it on Wednesday (2 days after I was supposed to receive it), again with a call or text when they were on their way. Wednesday comes and goes and again NOTHING!!! It has now been 8 days without my item, nobody has called or reached out to me at all. So they just got my money but I haven’t received what I ordered. When I call the store I’m on hold 20-30 minutes before someone comes to the phone.