S & W Kitchens

Greg from the Longwood store is ABSOLUTELY BRILLIANT! I can attest that no job is too small or beneath them. I came in with a small job and was treated as if I was remodeling a mansion. He was courteous and had the most professional demeanor and exceptional design ideas. I’m definitely a repeat customer!! And I appreciate that they are locally owned.

The show Room is beautiful. But the work they do is a 5 out of 10

Our experience with S&W has been a prolonged nightmare. They show little remorse for huge errors, and their workers appear to be overworked to the point of constant errors on the job. From our first meeting to our unfinished punch list, there has been little care or sense of urgency about critical errors.nnI would however like to mention up front that our Foreman (Pete) was amazing and thoughtful, but unfortunately quit the project as it became out of control. I don’t know if he left the company as well, but I wouldn’t blame him as he is not given the resources to succeed. Pete was also never replaced, and no issues were dealt with once he left the project.nnI will outline most of the problems we had starting from the beginning of the project.nnOnce we had our design consultations at the Longwood showroom, we had our meeting to go over costs and timelines. We were quoted 11 weeks to a completion. It took at least double that to even get close to substantial completion, and there are still problems to this day (1/13/21). For reference, this meeting was at the end of March of 2020.nnOur biggest issue with this build was that they mismeasured our kitchen from the start, and didn’t figure that out until well into the build process when they noticed the cabinets would not be able to fit as designed. Their measurement was off by OVER A FOOT. The only person that seemed to care about this was our foreman, and the cabinet installers. The management continues to just say our kitchen looks nice, but refuses to acknowledge that it is a major issue that it was not the kitchen we ordered.nnThis mismeasurement caused our kitchen to no longer be centered on a window, and we had to completely shift cabinets around. To the credit of their craftsmen, they did a very good job with the compromises, but they were just as horrified as we were. There were also other problems with the cabinets that caused them to come out for multiple visits which I will detail below. To that end, there are still problems with the finish of the cabinets that remain to this day even though the company seems to think they are done with this project.nnHere is a list of other issues that happened during our build:nn-A wall was framed in the wrong place and I had to correct the worker as I happened to be home that day. That caused some issues with our ceiling cracking later onnn-They lost kitchen hardware that took about a month to re-ordernn-When installing our appliances, they caused a gas leak that we had to live with over a holiday weekendnn-They damaged a countertop during that appliance install and did not tell us. The damage was so severe that the counter had to be replaced.nn-They scratched the floor when they repaired the gas leak, and that scratch remains as the wood floor was installed by a different company.nn-We had several plumbing mishaps that required numerous revisits by the plumbersnn-They severed a pipe for our outside waternn-The cover and protect process they used for our wood floor caused moisture to build up and the floor had to be replacednn-They completely installed an incorrect door which took weeks of visits to repair and it remains unfinished (missing a strike plate)nn-We had service people and inspectors show up unannounced and unexpectednn-We failed an inspection as they got the county confused even after we warned them several times about our county as we live near the county linenn-During this process they have been very slow at communication (weeks to respond)nn-Some of our kitchen hardware already has coating wearing offnnMy last email to the company was on December 8th. I received a reply about a week later that they were elevating our case to ownership, but as of today (1/13/21) it has been almost a month since, with no word from ownership.

My husband and I recently had our kitchen remodeled by S&W Kitchens. We had new cabinets and countertops installed. The entire team was timely, competent, and a pleasure to work with. Our communication with the designer and site supervisor was excellent. We were always aware of the status of the construction. Being in the midst of covid, the work teams had temperature checked and face masks on during their time in my home. We highly recommend S&W Kitchens.

It has taken me months to be able to calm down enough to do this review because I was so upset and angry. My husband and I paid over $50,000 for a kitchen remodel, taken down to bare walls, and S&W Kitchens could not even get that right. I ordered shaker cabinets for my kitchen and they put slab front drawers on my cabinets and now want me to pay to get the correct fronts put on it. When we were choosing colors we were give 2 choices of colors, 1 tray of handles and they still could not get it right. When they ordered supplies they did not order enough so my cabinets were half done for months and I was told that the rest of the supplies will get here when they get here. My kitchen floor is not level and was not sealed and my grout got stained by the tile installer. I personally had to remove over half the grout on my hands and knees with a handheld grout blade to remove the grout until the Operations Manager came to the house and then they had the rest of the grout removed.nnThe door handles were installed by eyeballing where to put them handles - no template was used so they were slightly off, So new door and drawer fronts had to be ordered. The ceiling fan was installed too close to the cabinets so one of my doors was damaged and S&W Kitchens wanted to repair it. They replaced it! My door from the kitchen to the garage was poorly trimmed and had to be redone. But the paint job over the door is horrible. The cabinets are so close to the door that regular door trim could not be used. My appliances were delivered and the appliance company did not install them because S&W had in the contract that they would install and S&W told my 3rd party appliance company not to install, why they thought they had that right I don't know, but S&W did not have the installer here for the delivery and now I have to wait days to get them up and running. The wall by the refrigerator was installed with the wrong color and had to be replaced, another delay. My designer, Bill Burke will not talk to me - he has to speak with my husband. I paid a fortune for a breakfast nook to be custom built and I can't even use it because there is only one way in and out to sit at the table and so it is inconvenient for others if you need to get up everyone has to shimmy out of the seating so you can get up and then they have to get up so you can get back in. I was told that I would have to pay extra to have it fixed!!! The seats are made from the granite countertop so they are freezing cold to sit on. I have a granite windowsill over the sink and marble in the breakfast nook, looks bad. I would be told that workers were coming and no one would show up nor would anyone call to let me know. I was basically stuck at my house from February to July as someone had to be here at all times in case someone showed up to work. My kitchen was suppose to be completed on March 24th but they did not complete the job until July 22nd and it still is not right but I am sick of dealing with them so I will fix the things they left undone. I could go on and on but I think you get the gist, I WOULD NOT recommend S&W Kitchens in Longwood, FL.