U-Haul of Winter Park

On 12/31/2020 this Location ALLOWED my Identity to be STOLEN!nnI have rented a truck for an ex-friend at this location in the past. My information is in the system.nnI live 3.5hrs from this location. I did not authorize or sign for this transaction, AND NOW THE TRUCK IS MISSING!! Almost 2.5months later???nnFiling Identity Theft report and calling a lawyer. U-haul of Winter Park, you have some explaining to do!

Matthew was very nice and respectful!

I made a reservation for the largest truck 26ft a month prior to my move. On moving day I show up to pick up the truck they don’t have the truck I reserved and only have a 10ft truck. What is the point of a reservation if you don’t reserve what I ordered? The employees said “oh well tough luck. Go somewhere else”. Horrible service, terrible place. Reserve with another place if you prefer to not have a headache.

Jason was the absolute best he was so detailed and professional he made sure I was well taken care of! if you happen to go to this location ask for Jason he is the best !

General manager is not concerned about YOUR safety! Representative worked there didn’t know what he was doing when connecting my wiring to the trailer, and somehow caused a malfunction for the lights not to work, but did not inform me(he clearly Does not know what he’s doing) about it not working and cleared me to leave. Found out that night by someone else the lights were not working and had to leave my car and trailer stranded to avoid getting into an accident or pulled over. I never received any email for my contract until I called customer care and they put in a form and suggested I go back to the original place. When arriving I did not expect to have a DISGUSTING attitude from the general manager not taking me serious when bringing liability and safety of lives with my set up. He was so mad having to listen to me he became angry and started shaking bad. A gentleman with me witnessed the entire situation when the manager was talking disgusting with me. Manager talked down to me, tried to lie as if I was the issue and did not want to take responsibility until I asked for his bosses information. Then he tried to apologize but there’s no apology needed now for treating me disgusting. He had no care for my safety and wanted no responsibility of how careless their staff is when renting out! He offered to fix my wiring his rep caused to malfunction but left so fast he never even asked to set up an appointment or no follow up on that! Just disgusting , I’ve never experienced anything like this with uhual