Map
Detailed Information
- Place Types Moving company
- Address 1501 SW 44th Ave, Ocala, FL 34474, USA
- Coordinate 29.1734498,-82.1935967
- Website https://www.pods.com/locations/united-states/florida/ocala-gain
- Rating 4.3
- Compound Code 5RF4+9H Ocala, FL, USA
Openning hours
- Monday 8:00 AM – 10:00 PM
- Tuesday 8:00 AM – 10:00 PM
- Wednesday 8:00 AM – 10:00 PM
- Thursday 8:00 AM – 10:00 PM
- Friday 8:00 AM – 10:00 PM
- Saturday 8:00 AM – 10:00 PM
- Sunday 9:00 AM – 6:30 PM
Photos
Reviews
I almost chose a different company based on customer service attitude the first time I called. The second time I called to confirm we were on the same page because our location can be frustrating to get in to. Yet another agent who wanted to argue with me over what she thought I wanted instead of listening. Imagine my surprise when the driver showed and was an absolute dream to work with. On time, eager to help and very very skilled maneuvering in a wooded area. I was ready to hire him on the side to teach my kids to drive. He was extremely thorough and just a nice guy. I can't remember his name, but he is a trainer with white hair. Awesome and give that man a raise!! I told him I rarely write reviews because customer service is dead. He was worth writing this.
UPDATE: We were contacted by one of the Managers at The Chattanooga facility who had not received any of our information - it had been sent to a previous manager. As soon as he was informed about our situation, he called me to assure me they would deliver our container to our new location. He apologized for the miscommunication and was very helpful. They went from a one star to a five star in our book!nnWe contracted with PODS to deliver a container to our home in Williston, FL with future transport to their Asheville, NC facility as we planned at the time to move to NC. Our plans changed and we ended up buying a home in TN, and were informed they would transfer our POD to their Chattanooga, TN facility, but they will not deliver it to our new home about 80 miles away - even for an additional fee. So here we are, at 75 years of age, having to find a moving company to go get our belongings. I would not recommend PODS for this very reason - they are NOT flexible!
Their time table is an estimated 3 hour window. Well if you have a flag near your driveway, they don't bother to call you or pick up storage containers unless you call them when you get home and ask why it's still there. I learned very quickly that there's no way I would even waste my time, money or breath on them again. My husband had to go down to the end of our driveway to move the flag out of his way for him to pick up the pod and that's after I called twice!!! I run my own business and I find them very unprofessional and the management is full of, well you get the picture. I'll make sure all my friends and family never use them!!!!
Couldn't tell ya'... Like every other business, PODS doesn't deliver/service 'my location'. THIS IS WHY I AM MOVING! Eff Levy County, FL. Nothing will deliver, not even the few places in town won't deliver... ANYWHERE! Like dang, this county has only gotten worse. The internet for EVERY business in town is on AT&T U-Verse. 'Nuff said. Do not waste your time, and I highly recommend moving elsewhere. .. unless you don't mind living in the past 40+yrs.
Yesterday. I had set up with the general operator a visit to to retrieve some items from my POD. When i arrived the weather was pretty dicey, rain and wind. The manager of operations was in his office but stated he had no order for the POD being taken outside for access. He stated no problem that he would take care of it. He did and about twenty minutes later he took me outside to the POD. He could see that something was resting against the door and told me he would help. The man got on his hands and knees in the rain, lifted the rolling door of the POD and worked the items free. He was soaked and really dirty having to work for about ten minutes. I have never seen anything like it.he could have easily said that whoever loaded it screwed up and it was my problem but he did not. This is customer service at its best. Great service, great value and i would use PODS for any of my moving needs.
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