Bassett Home Furnishings

I would never suggest Bassett furniture. We spent nearly $6k on a couch, a chaise lounge, and ottoman and they are terrible quality. We've had these items for only a year and a half and the cushions are sagging and the back pillows are lumpy and also sagging. Not to mention how bad the fabric is pilling. These furnishings look down right awful. I have been in contact with them since December about the issue. They finally agreed to only replace the bottom cushions since it was *slightly* over a year. During this time we had to relocate to Texas and now they refuse to pay shipping to have them sent even though it took so long for them to come to this conclusion and manufacture and send the items. Worst customer service I've received especially for items we spent so much money on. Do yourself a favor and go somewhere else.nnEdit: I am happy that they have finally agreed to pay shipping but that does not change the quality of the furniture.

Let me start off by saying I have never written a review before; however, I am so disappointed in the quality of the sectional we purchased that every night when I sit on my sofa I feel so annoyed and upset that I ever made this purchase. I purchased only a year and a half ago a very expensive sofa (for me at least) and in the short time I have owned the couch the back cushion is separating from the back of the couch, the fabric is pilling all over to the point it is so scratchy I have to put a blanket over the couch in order to sit without it scratching me, the cushions have sagged so much that I have to use multiple throw pillows to support my back and seat and the padding on the armrest has all shifted and is not only uncomfortable but also unsightly. Truthfully, I have a $400 couch from IKEA that I purchased 6 years ago and it has held up better and is more comfortable than this $3500 sofa I purchased. We also bought the extended warranty on the couch, only to realize that ALL of the issues we are having are excluded. This is so disappointing that I thought I was making an investment in a quality piece of furniture only to realize it is no more than an overpriced piece I could have purchased from IKEA or Ashley Furniture for at least $2500 less.

I have purchased from Bassett before and had a great experience furnishing most of my den and kitchen. Recently I ordered a rug and enjoyed working with my salesperson. Once I realized the rug would not fit the area too well, I called and tried to cancel the rug. I was told that it had already shipped and that they couldn't cancel it but I could return once it arrived. After not one single email or call, I arrived home to find this huge rug dumped. I would never have been able to bring the rug into my house alone on top of not expecting it. If it had been one day later, I would have been on vacation no one to bring it in for a week. I called and the store manager Patrick picked it up and he promised me that he'd take care of it and I'd be credited on my credit account. I assumed he had taken care of it, until I got a finance charge for not paying. I have made SEVERAL attempts to get the credit taken care of. Worst service from this manager. No phone calls and no credit to my account after a month since he picked up this rug. He has never called me to get this straight. I know the salesperson has attempted to get him to help. I have no other option that to make this review and hope Bassett fixes this problem immediately. I will be reaching out to corporate as well. All I ask is that they refund me the rug and the finance charges.

Quality products with an option of custom design. We'd a great experience with Charles, a very nice design consultant.

Just bought two recliners from Sue Gibson-Keller at your Short Pump store in Glen Allen.nShe was excellent. All the people I worked with were very efficient. Delivery people could not have been better. My only complaint (yes I had to have one) was that the arm covers were expensive and skimpy.nI will definitely recommend you to friends. Also we took advantage of your military discount which was great.nCarol Watson