Flooring America Fairfax

I thoroughly enjoyed my experience with Flooring America! I’m a first time home owner and I was looking to make cosmetic changes but not break the bank. The customer service at Flooring America was fantastic! They were transparent and honest with me about pricing. They helped me to find the perfect floors that fit my budget. The crew who came to install were incredibly professional, communicative and transparent. They kept me updated on the timeline and called to check in daily. They did great work and I love my new floors! Highly recommend!

I would highly recommend Flooring America. I worked with Yamah, at the store and beautiful showroom for the selection and sale. He was very kind and competent. I am very pleased with the hardwood floor refinishing, the new carpets for all our bedrooms, hallway and stairs as well as a den. the quality of the installation was very good and my floors look fantastic.

FA went beyond the call at every point: 1) Tile sample - Dal Tile couldn’t get locally, FA stepped in with their contacts and had it shipped from Dallas in 2 days. 2) Install - arrived at appointed day/time, masks on, and completed the work in 1/2 day less. Everything was moved or protected, and installers went over all previously made decisions just in case there had been a change. 3) Finishing pieces - we didn’t have the floor stain for the transition strip, but FA went to a nearby store and matched the color, so we didn’t have to wait a week for the job to be completed. 4) follow up - we noticed a few blemishes on the wood base re-installed, and FA manager came out and sanded/painted himself, made sure we were happy.

I've been putting off doing my kitchen floor for 15 years! I have shopped at at least 20 establishments and have gotten a few estimates over the years. I never really found a floor that I was completely happy with. I decided to stop by Flooring America in Fairfax and there selection is amazing. Roggie was very helpful in helping me find the tile that I had been searching for. He checked on the tile I had chosen to let me know if there would be any delays on delivery. He even helped me choose a grout color. Mark came to our home to measure and explained what work would need to be done to install the tile. He made sure that the contract was complete and I that I was informed exactly what and why the charges were necessary. The installers were on time and didn't need to be babysat. They were very knowledgeable and did an fantastic job, paying attention to fine detail. The entire process went very smoothly from the contract to the installation. I'm saving to get my wood floors replaced. Flooring America is amazing and I would definitely recommend them and use their services again.

We selected Flooring America Fairfax to replace our W-W carpeting with hardwood flooring on the entire second floor of our house. Vin, our salesman, was very knowledgeable and accommodated all of our requests. He kept us informed and up to date through the entire process. Mark's installation crew was top notch. They worked well as a team and did a great, and very quick installation. We expected a 3+ day furniture move, carpet removal, and new flooring installation. They wrapping it up in a little less than two days. And the floor is gorgeous, and we love it. Can't say enough good things about the people and the entire process.nnJane and Frank