KBR Kitchen & Bath - Fairfax

Surprised to found some positive reviews but left me wondering if an entirely different staff assisted me when I hopped by. I was so excited to get our bathrooms remodeled, hopefully to change all the stained floor tiles and grout. We have them all white so cleaning can be quote tedious and require daily maintenance so I decided to have them all changed. My friend suggested this company and sadly we dealt with delay in communication and lots of miscommunication. I don’t recommend this company to anyone.

KBR did a great job on my kitchen. They stuck to the schedule and got everything done. They were very professional. I love the result.nI would highly recommend.

Review of KBR – Bathroom remodelsnnI hired KBR after interviewing 4 other companies. My first requirement was that they did the Schluter Kerdi Shower method because our master bath shower developed a serious leak. This is what prompted the renovation rather than just fix what we had.nnMy first meetings were with designer, Silviya. She had a great design for the master bathroom and helped me select the colors and materials. I went to Ferguson’s to select all the fixtures. The finished master bathroom matched the design perfectly. The second guest bathroom was standard, and we used the same nice wood cabinets and pebble insets in the shower bath.nnThe team was led by Omer (the PM) and Ervin as the crew leader. I was very happy with the efficiency, professionalism and hard work the crew performed. They showed up exactly when they said they would, cleaned up and responded to my questions well.nnMy one criticism with KBR Kitchen and Bath is they did not use the Schluter Kerdi Shower method as they promised and contracted to do. The designer, Silviya wrote on the contract that the Schluter method would be used for the new master shower and when the technician Olegariao was putting in the shower tray, I noticed it wasn’t orange and when I asked whether he was using the Schluter method, he explained that KBR uses the KBRS system (Schluter method’s competitor). Because I didn’t know about this, I called Omer and he had Cemil (the head PM) step in. They immediately got the KBRS rep to come out to the house and show that KBRS is comparable to the Schluter method. Cemil made sure I was happy. What was important is that KBR stepped up and resolved the issue.nnThe crew consisted of Omer as the PM, Silviya as the designer and Gilter and Ervin’s brother, Audelio as the two main technicians. Everyone was very professional, and they locked up our house most nights without a problem. Sometimes it was hard to communicate more detailed things because I don’t speak Spanish – like explaining how to turn off the water with our new water heater but the crew made every effort to resolve any problems that came up. And Ervin was extremely diligent and came when needed.nnAnd there are always issues with renovations. KBR partitioned all work areas and cleaned up every night. There was a little damage to the paint in various places, but they fixed it to my satisfaction. And after initial trouble with communication, Omer and crew were very attentive.nnI also want to say that KBR did this work at the height of the COVID-19 pandemic. They were extremely careful. They all wore masks. They disinfected the bathroom they were using and told me they were being careful outside of work. This eased my worries because the work was supposed to start at the end of March when the pandemic started and everything shut down. KBR understood my concerns and delayed start of work for 5 weeks. They started mid-May and finished around July 4th, which was on schedule. The glass for the shower was delayed but it worked out fine.nnI love my new bathrooms and plan to have KBR come bid on our Kitchen and basement.

I worked for KBR for 3 years and I am pleased to say that this is a very good company to work for. Everyone there was very easy to get along and work with. My boss was very helpful and understanding. Very family oriented company and will always help you with whatever you need to succeed in your job! If I could go back I would !

KBR Kitchen and Bath (Fairfax) did an incredible job remodeling our upstairs bathrooms! We initially reached out to several companies for quotes, but we selected KBR because the designer (Silviya) made such a great impression when she came to our home to take measurements and to collect our requirements for the project. She asked great questions, gave helpful advice, and she helped us select the right design and materials to ensure that we ended up with bathrooms that we love. Throughout the project, the Project Manager, Omer, kept us informed of the process and schedule, answered our questions, and he ensured that communication between us, the subcontractors, and the crew doing the work was seamless. The crew was at our house from 8-5 every day, they put down drop cloths to cover the floor from the front door to the bathroom, and they cleaned up well before leaving each day. The team was led by Urias whose attention to detail, eye for design, and experience resulted in bathrooms that exceeded our expectations in every way. We were so impressed by Urias’ work that we added additional electrical work in the kitchen and basement onto our contract. I had heard so many horror stories about remodeling projects that drastically exceeded the budget and schedule, so I was expecting some surprises. The only surprise was how great the final product was…both bathrooms exceeded our expectations in every way!