Ashley HomeStore

DO NOT ORDER FROM HERE. DO NOT ORDER FROM HERE. DO NOT ORDER FROM HERE. I ordered my couch in September and it is now mid-February and I still don’t have my full couch. I was told it would get to me by November the latest. They told me back in January that they will have my couch delivered but when it got here, only half of the couch came. NO ONE TOLD ME I WASNT GETTING THE FULL COUCH. I called them to ask what happened and they nonchalantly said it wasn’t getting delivered for another week or two. It has now been another month since then and I still don’t have the full couch. I am chasing down the manager and left multiple messages for him but the last time we spoke he said he did not know when I will get the couch. HOW DO YOU NOT KNOW WHERE MY COUCH IS AND WHY AM I CHASING YOU DOWN?! THIS IS SOMETHING I ALREADY PAID FOR WHERE IS IT???? I am beyond livid. I have never been this angry before with a customer service team. I have been more than patient but I can’t be anymore understanding than I’ve been. DO NOT ORDER FROM HERE.

Came to the store to check on an update on my order, it seemed to have been pushed back weeks! but Kriss at the customer service desk promised she would keep us updated so we could make an informed decision on whether we wanted to wait or cancel. She has been very helpful and has been updating us every week.

We had a great experience working with Samir. We have a difficult layout in our living room and struggled to find the right sectional, and he found pictures to help us navigate our options and bring our idea to life. Due to covid we do have a longer than usual wait for the delivery, but that’s to be expected and they said they will keep us posted as they need to with any earlier delivery options.

Krissia in customer service was so helpful in my buying experience. She was very knowledgeable, helpful and friendly. I will definitely be coming back to this Ashley store for my future purchases!

Purchased sofa, headboard, dresser, nightstand, and mirror on 8/26/2020. Was told 2/6 weeks for delivery. After ten weeks called and they said it “should” be arriving to their store in two more week. That would have been 12 weeks. Was given a full refund on 11/12/2020 and now am starting from square one again. People were friendly but I wouldn’t shop there if you need anything within three months.