Valley Pool & Spa

We originally called to have help opening the pool and getting the heater started. When the service people came the first time, the pool heater, which had turned on but not heated, possibly because water wasn't yet flowing, prior to their visit, quit working entirely as they were fiddling with something. It now won't even turn on. The gentleman who had been working on the heater looked a little embarrassed and said that he had apparently shorted out the heater and he wasn't sure what had happened or why.nnHe promised someone else would return again who knew more than he did, which did happen after a week or two. The new gentleman looked into the heater again and told us we would have to purchase a new heater. In fairness, they did find a mouse nest inside the heater, which probably contributed to the problem. Nonetheless, it worked before they came and stopped working while they were working inside it and never worked again after they left.nnIn addition to this, during the second visit the service man took a sharpie and labeled the various pipes and also put pool shock into the pool. I don't recall if they used our pool shock or they brought their own. I believe they used ours, but I can't verify this for sure so perhaps I can't protest too hard at the charge of $30 for three bags of pool shock.nnI also spoke with Stan over the phone for about half an hour a couple of weeks later. He was helpful and informative, though he didn't tell me that the call was billable service time. I was charged $40 for the phone call.nnSo, for the service of disabling a pool heater, having someone return because the first crew was not competent for the task, shocking our pool, labeling pipes, and half an hour of advice, we are now billed $315.33. I give two stars because I was given some good (though expensive) information by Stan. I am unimpressed.

Appreciate Valley Pool's efforts to help fix some problems with a custom order wood spa. The technician was helpful and fixed a long term problem that had been complicated by another Spa companies poor service. Would recommend Valley Pool.

The previous owners of our home used Valley so we decided to try them out. After 1 year it's been nothing but a headache. Be aware you will be charged for time they sit in a van. (Winterizing the pool took them 15 min max, but they sat in the van for 30 minutes so I was charged for 45) Stan is condescending and does not hold his employees to account. They forgot they had our old cover and then charged us for an extra day of work because they had to go back to get our cover. The technicians showed up smoking a couple of occasions. No hellos or goodbyes, completely unfriendly. It took them 5 months to get a replacement cover for our pool. When spending $$$$ on a cover you would hope to get better service and treatment, but that was not the case a Valley Pool & Spa.

I got great service. The young man Jacob was extraordinary really knowledgeable and very helpful. If you ever need great service always ask for Jacob.

I am writing this review 11 months after purchasing my new Sundance spa from Valley Pool and Spa and specifically from Fred Coyner. When I was researching spas and dealers before my purchase, I found it really difficult to find out what I needed to know to make a wise decision about the spa manufacturer and the dealer who sells them. First, researching spas on line will cause you to be genuinely concerned that absolutely no one makes a high quality and reasonable priced spa. All you read about is peoples bad experiences. This caused me to acknowledge that whatever spa I purchased, there might be problems. So, I had better have a good dealer to rely on. I had a new spa back in 2006 at a different vacation home I the Outer Banks and I can tell you the technology has changed as have the prices. However our Sundance spa purchased for our home in Wintergreen has been a great decision as has the one to purchase from Fred at Valley. The spa has the newest systems to clean the water making maintenance easy to do myself even though this is a vacation home and I live four hours away. Also, the phone app keeps me in the know about the spa so that I can be aware most importantly of something like a power outage, but also failings of my adult children or guests to remember to be diligent to maintain the spa such as adjust the temperature when not is use, etc. We love being able to have the spa ready tp use upon our arrival or our guests. I have had zero service needs this first year, though I have had one service call to switch the direction of the cover lift as we failed to make the best decision as to its location at the time of install, which was completely our fault. Install was completed within the promised time and went smoothly even though the location was challenging and required an electrician, which by the way Valley Spa handled perfectly as well. Fred Coyner at Valley Spa is extremely knowledgable and professional. I know the real test of my spa ownership experience is a few years out, when I am out of warranty and something breaks in the middle of a cold snap with guests using our house! At this point I believe Fred and the staff at Valley will be as reliable as they have been thus far and I'm confident I made a wise purchase with the brand and the dealer.