StandDesk

DO NOT BUY THIS DESK- 10 Week Desk Debacle. Interesting that despite 20% of the google reviews being 1 star, not a one on the Standdesk.co site is 1 or 2 star and only a small percentage at 3 stars. They've obviously filtered them all out, as they did mine they asked for after my desk arrived that isn't on the site. It might have helped to hear all the horror stories before committing to buy, especially in the now saturated standing desk market. I bought the desk and several accessories in June, all were listed in stock and ready to ship. After purchasing I received an email saying that both the desk and the controller were back ordered. The arrival date would pass, I would email and call, and wait, email and call again, then finally receive a reply saying they date changed to the next week. That date would pass, repeat, repeat again with same responses, for a total of three times. In addition to delays, one of the accessories was discontinued after I purchased it. When the desk top arrived, it look absolutely nothing like what I purchased(see picture), so much so that it was refunded. The legs however didn't arrive until the following week, now September. I don't whether it is COVID or just Standdesk's struggle to keep up with the market, but this whole experience has been a struggle. You cannot get ahold of a customer service representative in a timely fashion and the end product is not something that makes all of the negative experiences a non issue. Hopefully they figure it out, but I wouldn't be willing to risk three months and the amount of money these desks cost to find out.

STAY AWAY:nOrdered a desk late July 2020, they took my money, promised a delivery date via website, next day disclosed it will take 1-3 weeks longer, we are now past that date, and I have yet to have an updated response in terms of timeline as to when I will see my desk that I paid for ~1 month ago. They are non-responsive, so I am out a lot of $$$ holding out hope that I will see my desk in 2020.nI really hope to update this review with a much better rating, once I actually receive the desk I bought.nUpdate: After a month, they now inform me it will take an additional 90 days. I cancelled my order.

I DO NOT RECOMMEND THIS PLACE! When covid started and we started working from home, we decided to purchase a standing desk for our home office. We really liked the fact that the company is based in California. The desk worked nicely for a few weeks but then one of the legs stopped working (June 2020). We emailed customer service and they asked us to send over pics and videos but we did not get a response. After a few weeks they responded and told us that our ticket got lost. So we sent over the pics and videos again. Then we didn't hear from them so we decided to email the founder. They replied saying their ticketing system was having issues so we had to send all details again for the 3 or maybe 4th time. They responded with an order number for a part they said they had to order. That was a few weeks ago (it is now end of September!). I seriously just want to get a refund but we can't even get a hold of anybody. How do you report a business to the BBB?

We ordered a desk in July. We were told they were backordered and our order would be delayed. No big deal. Now it is two weeks beyond when it should have shipped. Multiple attempts to get a hold of them. Calls go go voicemail. Multiple ignored emails. So disappointed. I never leave negative reviews, but hoping maybe someone will actually provide customer service if we do.

No live customer service. Leave multiple voice mails, no one responds. Multiple emails to customer service, no one responds. They are selling products but have gone completely underground. COVID or not, it's inexcusable customer service behavior. I don't know how anyone can buy from these people.