Phone-n-Fix West Acres Mall

I took my iPhone X here to get a screen replacement a few weeks ago. I had some dead spots on my screen, but it was still functional & the original apple screen. The employee let me know it was a known issue with iPhone X's and a quick fix. As soon as I left, the phone screen started glitching and moving on its own. I also noticed that the screen quality was much brighter and the colours much different compared to before. This was so noticeable I put my phone side by side another with original parts and the difference in brightness and colour was crazy. There was also a problem with the facial recognition picking up only every two or three times out of five. I went back the next day (mind you nine months pregnant) and informed they do not use original apple screens as they are not apple certified. With their replacement, you will lose the True Tone feature on your iPhone and the brightness will never be as dim or bright as original apple screens. The employee was well aware of this but never bothered to mention it, even when I told him this was the first time replacing my screen since picking it up from the Apple Store. As someone with migraines, my brightness is always all the way down and night mode always on, which he would have seen right away so this was extremely disappointing. Their screen is also still not fully functional - still glitching and moving on its own here and there, facial recognition not picking up, a red light now appears every time I attempt to unlock my phone. The screen will now sometimes flash white and shut off and raise to wake feature now takes multiple raises. For the price they charge ($200) you are much better off going to geek squad, where I went and was quoted $270 as they ARE apple certified. The screen given here seems as if it's being rejected by my phone and definitely not worth what they're charging, even with their lifetime warranty.

I was planning for a trip to Fargo (I live 140 miles away) and my phone needed a screen, so I emailed them. A representative called me back a little bit later, which I liked, because a place in Aberdeen had not responded to my online query even after I filled it out twice.nnI had some difficulty finding the place. i first went to the old location, which is still online. When I went to the mall it wasn't too easy to find.nnIt took less than an hour to do the fix. I'd paid in advance, (114.50) and it seemed a little odd that the person at the booth said the charge would be $100.00 (that is that's what he said before I told him I had already paid).nnSo it sounds like Phone N Fix needs to do a little better giving consistent prices.nnWhen I got back after the fix, I had to ask the guy to clean the case screen (I have a built-in protective screen that had little glass fragments on it) before I put the phone back in. I think he should have cleaned it without needing to be asked.nnOther than these few things I was happy. This is the first time I've broken a screen and it does feel pretty good to have the phone back in like-new condition. I went away without a receipt, but was glad to see that they emailed me one. I was kind of in a hurry so I didn't bother about it at the time, but I think they should always give a customer a receipt and not just hand them their phone back.

I can't say enough great things about Phone-n-Fix!!! My phone is 6 years old and my port was damaged, but they were able to replace it. I live an hour and a half away so it was all done by mail. I mailed it Wednesday and would have gotten Friday, but it was Christmas. I couldn't be happier!!! I'm a 70 year old Granny who doesn't use my phone like the youngsters, but still didn't want to buy a new one. Carl was so helpful and accommodating. You won't be disappointed. Thank you again Carl for a job well done. I'm your #l fan. Merry Christmas and Happy 2021!!!

My dad found this place to fix my daughter’s phone and when I picked up her phone I asked if they could also fix mine. I thought the price was reasonable, very knowledgeable and friendly service and even made some other repair suggestions that I didn’t even think of. My phone is working great and was having a small issue still with my daughter’s phone and they had no problem looking at it again for me. Super helpful and highly recommend

Your work is fast and amazing my phone is like new now thanks for the fast service and affordable plus A-1 service and informative sales rep