Ashley HomeStore

If I could give more stars I would! Excellent customer service! My sales person was Chase. He was very professional and helpful. When my furniture came in Teryl the warehouse manager called me and set up a delivery date that would work with my schedule. The delivery guys Andrew and Otto were super polite, professional, and extremely respectful of my home!!! Highly recommend Ashley’s!!!!

We just purchased an entire living room set including sofa 2 recliners and 2 end tables. Kaitlyn and Dustin where very helpful. Took as much time as was needed and also told me the differences between fabrics and styles. I was absolutely satisfied with the service I received.

Bought entertainment center and a couch. They said 6 to 8 weeks until they will be delivered. It took 4 months!! And they did not give any updates. I had to call and ask them how much longer. When I did they said about a week, that was never true. I would have been more satisfied if they would have updated me to let me know it would be longer. But I had to call and ask. They sounded irritated and upset that I called and asked like I did not matter.

We have purchased twice from Ashley furniture in Pocatello. First time went well. The second time was excellent I understand there is different management which is fantastic, our cushion replacement took a minute yet we just received them and are very happy they didn’t forget us. We won’t forget Ashley with our home needs. Thank you tons.

My wife and I were in the store recently when we overheard the “manager” being incredibly disrespectful to a younger couple. We were completely shocked by the lack of professionalism and arrogance from the “manager”. Through further investigation we found out his name is Jared. All of those things aside the quality of their merchandise is equal to that of Walmart. Save the headache and shop somewhere else.