Bassett Home Furnishings

Good customer service .lots to choose from.

ATTENTION VETERANS... I am a United States Navy Retired disable veteran. I have purchased a reclining sofa and love seat at the Grand Junction Colorado Bassett Furniture. After it arrived I was not able to get comfortable on it. I attempted to exchange it for something more comfortable but I was insulted by being offered a pillow to make it more comfortable. I have had two back surgeries and I need something that reclines to give me comfort. The maintenance manager came to my home and sat on it as well. He confirmed that it was not a very comfortable recliner. Your Customer Service Corporate Office is not willing to be my advocate and get Grand Junction to replace my furniture. I am not requesting a refund, I was simply wanting what the Warranty states, an in Store Credit. As I have already stated the store Management only offered me a pillow, which I find to be absolutely insulting. I am sure that the Bassett Corporation does not want to be known as anti-Disabled Veteran.nUpdate 02/18/20nThe response below from Steven was very misleading, sure he wanted to talk to me and get this review removed. He was even more insulting after he called me. He said that he would be more than happy to refund me 50 percent of what I spent for the furniture. Mind you, that I have had the furniture now for less than 2 months! He said that is what he offers anyone who is dissatisfied with the products. Had I known that, I would have purchased my furniture at COSTCO where I know for a fact that they take it back ANYTIME.

Although we just ordered our couch and haven’t received it yet, we’re pretty confident that our experience will continue to be a very positive one.nnWorking with June was great. She walked us through many different options, explained terminology, and was accommodating through several design changes and admitted indecisiveness on our part. With June’s help, we arrived at a custom, great looking, and affordable couch we’re excited to get in a few weeks.nnThrough all that, June was not only professional and great at her job, but also super nice and gave us the sense that we truly mattered as customers. Thanks Bassett and June! We’re looking forward to coming back to get an ottoman soon.

What a wonderful experience! I love every piece of my new Bassett furniture as well as all the accessories. Linda and June came out twice to help me pull it all together...and what a fantastic job they did!nnLinda was so good to listen to all of my preferences and requests. I appreciate her greatly. She is a true professional for sure!nnI wouldn’t change a thing. Both my living room and dining room turned out absolutely lovely.nnNow, I’m thinking that my guest bedroom should be next… ud83dude09nnThank you Linda, June, and even the whole delivery team. You all were awesome!

I found the quality of the furniture that I purchased to be superior. I also found the sales person to be very patient and very knowledgeable about the products. The qualities of both Patience and Knowledge by the sales personnel insured that I received quality furniture with an excellent shopping experience. Even the delivery people were top notch. I highly recommend Bassett.