Macy's Furniture Gallery -

I was pleasantly surprised with this store! They had a nice selection of couches and chairs. Upstairs they have many rugs, we caught their 75% off sale and love the rug we purchased.

I was given, great service especially by Marco, Preston, & Pooya at the showroom & love the sale prices & furniture selections I purchased there! Thanks ⭐

Ask for Doug - he is great to work with, knows the merch, gets the info u need quickly and with no pressure to buy.

So-so selection, but sales folks very helpful!

This one star review is for Macy’s policy/management regarding selling its customers a flawed or defective Julius II sectional combination and not taking responsibility for it.nn***WARNING*** If you plan to purchase the Julius II with a power reclining sectional right next to a RIGHT ARM (RA) power recliner, the RA sectional as it reclines will cause the sectional (on its left) to also move and recline. This is due to the control buttons being mounted on the side of the seat cushion rubbing and being depressed as the RA sectional reclines.nnMacy’s service and management refuse to admit this issue is a defect, but rather a design flaw to avoid responsibility. An exchange was offered by our salesperson, but then Macy’s wanted to charge us a 15% usage/restocking fee for a $3k purchase. We said nope. Then they agreed to waive the restocking fee but told us the price of the couch we wanted to exchange to had gone up from when we 1st saw in the store. We said nope and that they needed to honor its original sale price. They finally agreed and we were ready to proceed with the exchange paperwork when another curve ball was thrown at us — we had to pay for another shipping fee. We said nope.nnCouch was purchased on 8/31/19 and at the time of this review, issue has not been resolved.nnFor salespeople, Nilar & Charlotte, who tried their best to help us, I would give them 4 stars. -1 star for not knowing this flaw/defective sectional combination in the Julius II which is apparently their best selling couch.