U-Haul Moving & Storage of Cumberland

The absolute slowest service imaginable. It's as though they enjoy making you wait. Pack a lunch when visiting this place.

Went to buy a trailer harness, one employee working, 3 customers in front of me, took 20min for the person to rent a moving truck. Don't have 40mins to wait for check out.?! Money lost.

So, I rented a van and everything went well until I returned it when I was informed that there was a spare tire hidden underneath the body of the truck, and that said tire was stolen. I recieved a call where the clerk on the other end accused me of stealing the tire, which I didn't. Then, out of no where, I was charged $400.nnI'm fairly certain that this tire was not something that existed in the real world, but instead merely a fiction, invented by a struggling Ubaul branch that does not adequately check its vehicles before renting them out. I was with the van the entire time I rented it, and never o ce did I notice someone stealing a tire from underneath it, but maybe I just passed out and missed it.nnIf I were rating this company on their ability to adequately scam their customers and thereby make moving harder and more expensive, then naturally I'd give them 5 out of 5 stars. However, unfortunately, I am rating them on their ability to rent vehicles conveniently, which is why I'm giving them 1 out of 5 stars, but I would rate them lower if possible.

I brought my car to have a hitch attached. When I picked it up you could hear it start and sound like it was about to die, mind you it was 2018 Infiniti. When I asked what they did they just said attached a hitch, but clearly more than an attachment. Thankfully my mechanic was able to fix it and attach the hitch properly, he informed me they had cut the frame and wires to my car.

Scheduled service to install tow hitch over 2 weeks ago. Arrived for my appointment and hitch not there. No phone call or email notifying me that hitch hadn’t arrived. I don’t think they ordered it. Customer service representative couldn’t care less.