T-Mobile

Too make a long story short the customer service reps on the phone were of no help and I was on my way to Verizon to switch carriers. I was at the point I didn’t want t mobile to receive a single dollar from me ever again. But I decided to stop at my American fork store just to see if they could be of some assistance. Ty one of the reps at my store was amazing. He went above and beyond to help me and save me as a customer. He heard what was going on and knew exactly what to do! He created a customer for life. Thanks Ty you were awesome. Ask for him every time!!!! Went from a 1 star to a 5 star real fast. Thanks again buddy

Wasn't sure how things would be since T-Mobile and Sprint merged. They send e-mails to existing customers about deals they are offering then come to find out the deal is really for new customers only. I understand businesses wanting to grow by adding new customers but what about existing and loyal customers? I left Direct TV for that reason. Maybe time to start shopping cell phone companies. Stop sending me e-mails that don't apply to me as an existing customer. Start respecting loyalty.

I never have left a review, but I had such a poor and very underwhelming experience to say the least. The employees never introduced themselves on both occasions that I have gone in to get my phone plan set up. The original guy that helped us was there today, and he didn’t even attempt to come and help us. They were all very were cold and uninviting. Not once did they try and make small talk, or educate us about our new phone plan. It genuinely felt like they were miserable and it gave the entire atmosphere that vibe. It definitely didn’t make it exciting for us to be switching from Verizon to T-mobile.

I made the switch to T-Mobile, since Verizon’s customer service vanished since Covid-19. I went into the American Fork store and had Ty help me make the change. He was excellent to work with. He was very thorough and made sure I understood every detail. I had issues switching out one of my phones due to an iCloud ID error. After much frustration trying to solve the problem at home, I went back into the store. Ty spent almost two hours getting the problem fixed, which was a huge relief. This was definitely the level of service I was looking for.

A shout out to Thomas, Blake A, and Ty at the AF Tmobile store. You guys are awesome and very customer oriented!! Last night we went to get a new S20 phone. The PG store did not have one in inventory and found one at AF for us. The AF Tmobile associates were all so kind and helpful. Thomas was quick to get my old phone contents transferred over, installed my Screensaver and helped me find a new case. We ran into an issue when my text messages did not transfer over. My S7 technology was too old and not compatible with the new S20. Thomas apologized after several attempts and informed me my messages would not transfer over. As I looked at my old phone, I realized I would loose the text messages from both of my parents who have both passed away in the last 2 years. Memories, pictures,encouragement, laughs.....all would be gone. As I took a moment to accept this, tears began to flow. Even behind my Covid mask, Thomas could see how sad I was. He asked for my phone and he and Manager Blake tried for the next hour to transfer my messages. Everything they tried could not work. I was going to screen shot the most important ones when associate Ty even tried to back them up from Google and then save them as a PDF to my sim card. I confidently can say they tried everything. In the end, nothing worked. But I am so grateful for their patience, persistence, and help. Find closure for your messages and memories if you have an older phone.