John Robert's Spa- Mayfield Heights

I moved to the east side and was looking for a new salon to go to.. came across this place and had a few cuts with a few different stylists and was extremely pleased. Decided to go for a change and lighten my dark hair. I knew this would be a process. After my second “color correction” I noticed my hair was two toned due to the bottom being processed longer than the top. I called in and asked if the top half of my hair could be corrected to match the bottom as I spent a good chunk of change at this point. The salon was very accommodating and set me up with Celia the artistic coordinator to have it corrected. I went in for my appointment and she began applying bleach to my whole head which I thought was strange considering I just wanted the top corrected to match the bottom half of my hair but I trusted her. She then in the middle of my service told me she was going to charge me 80 for the service ( I thought I wasn’t going to be charged, but I paid anyhow and added a tip - also the front desk was closing for the night so she asked to collect payment so she could close up ). She washed the bleach out of my hair and took me to the chair to blow dry. My hair is extremely thick mind you and I could see it coming out in the brush and could see her struggling to brush through it. She stopped drying my hair and told me best to let it air dry. Grabbed some conditioning masks from the back and told me to apply them and sent me on my way. I got into my car and touched my hair and it just was coming out in clumps. It felt like jelly. I had extremely thick and healthy hair before seeing her. A majority of my hair was broken off into 2 inch long pieces. Literally your worst nightmare. I couldn’t believe she let me leave knowing my hair was ruined took my money and acted like everything was okay. I went back to the salon and the manager was very apologetic and they gave me free services for a year to fix the damage which was fair but still doesn’t fix the trauma of having your whole head fried off. I do not recommend Celia at ALL. I can’t believe she still has a job there honestly.

Very friendly staff. Very professional. Masks are required for service. Temperature is taken prior to entering for treatment. Services available include haircuts, hair coloring, waxing, massages, manicures, and pedicures. If there are other services I have not yet experienced them. Hair care products are also available in store too.

Monica is AWESOME! Then entire staff is very professional & friendly ud83dudc95

Always feel better walking out than I did when I arrive. All around great place

Olivia did my hair today I love the color and cut just what I wanted I already booked with her again I will be back to her it’s been awhile since I been this happy about my hair