Massage Envy

I spoke with Amber a few moments ago, I cancelled my membership and went to the JCC which offers massage therapist, gym and other spa services for less than a membership at this place. I had received a new credit card due to some fraudulent charges and it was a shock to me today when Amber called asking for my new credit card because we spoke 2 weeks ago and she said she cancelled my membership. 15 minutes after my conversation with her she calls my other half and asked her for her credit card info. This place is a scam and a half. Amber is the ring leader in this dumpster fire circus and I hope she reads this. Do not reply with a generic message and ask me to call you so we can sort this out. I’ve tried calling and this is how you treat people. Don’t join this place, you’ll immediately regret it.

They are taking extra precautions to keep the employees and clients safe.

Run far away. My first massage was great. So great that I signed up for their monthly program. That’s when I was rope-a-doped. They cancelled my first appointment with two hours notice then a month later my second citing family emergencies. I take vacation days for this and have two toddlers myself - I’m never going to be able to use a membership if I burn my vacation time only to be told last minute each time they can no longer fit me in to something I’ve scheduled weeks in advance.

RUN AWAY FROM HERE. I have been here and they had no music and it was the worst experience ever. They have cancelled an appointment on me, and recently my FSA card changed and I missed a payment. Mind you, I have 10 PAID massage that I have not used and I was told that I can't use them until I pay for the month that I was in. The massages are good to great depending on who you get, but thE management and owners are nothing more than a bunch of money hungry snobs at this location.

The customer service at the front desk was exceptional! Jason is a great massage therapist, he is very communicative and ensures everything is done to your liking. I would highly recommend both Jason and this location to anyone interested in relieving some tension or stress!