Massage Envy

Worst massage and salon experience I have ever had! I have had professional massages before, and I just want to say that the massage session I had really disappointed me. I have been going through a back injury since May 2020. I have had a couple massages (other places) since then and have been cleared to get them by my provider. The massage therapist that I had did not even go over my health history or stop to ask questions when I mentioned the injury.nnMoreover, these are the other points I would like to give feedback on:nn- No music was played to relax my mind.nn- The therapist did not offer to have a table warmer on during the session.nn- The therapist did not do a scalp massage. The front desk receptionist mentioned that they would still do that but with gloves on because of the pandemic.nn- The therapist massaged my glutes (which I requested) but the massage felt like she didn't want to do it but had to because I requested it. Overall, it did not feel like I received an adequate massage in that area.nnI am very very disappointed with my experience at this Massage envy. When the manager reached out to me, the only thing she wanted to do was offer to schedule me another massage at the introductory rate. This is not how customers should be treated at all.

I did a reservation for facial 90 minutes , for almost 20 minutes of this time, aesthetician did nothing was sitting on chair , covered my eyes , put the mask on my face and instead of start massage the neck and shoulder , she cleaned the sink and made noise , absolutely unprofessional, no ethics , be careful, doesn’t worth 90 minutes at all , waste of time and money .

Typical self care place. Plenty of customizable options. Clean area. Friendly staff. Calming atmosphere.

Think Twice Before Buying Their Subscription Service!nnBack in September of last year, I had the idea to subscribe to their monthly massages. They said you could transfer them to other people, so I was going to save up my three massages from Oct, Nov, and Dec to give as Christmas gifts. When I signed up, I was warned that because they were considered medical massage, a doctor’s note would be REQUIRED to cancel my subscription. Everyone I’ve spoken with since agrees this is an... unusual policy, but okay. I sign up anyway and think that all is well.nnThe first issue I ran into is that you are only allowed to transfer one massage to another person per month, so I would not be able to give them all out in Dec as planned. I don’t remember being informed of this when I signed up, but I guess I should have asked; that one’s on me. Next, I learned that there is a $10 fee for transferring a massage which was annoying and I also don’t recall being told when I signed up, but it was still cheaper than buying the massages individually without the subscription so okay, maybe that’s another thing I should have asked about when I signed up.nnAt this point, since me and anyone I transferred a massage to only has a limited period of time to use them once I cancel, I was on the hook to keep my subscription for at least a few more months past Christmas to, one, give me enough time to give them out only transferring one per month and, two, to give my family enough time to use them as well. Monday of last week I went in with my doctor’s note to ask: if I cancelled now, would everyone still have at least a month to finish using their massages? The person I spoke with told me that the manager wasn’t there, but she would take my doctor’s note, keep it on file, and have the manager reach out to me when they were there. This is where the straw that broke the camel’s back comes in.nnIt is not until almost a full week later, this past Sunday, that I receive an email from Rachel at the store. She says: “when you cancel your membership in term with a doctors note, your cancellation is what we call an ‘immediate cancel’ This means your membership is immediately cancelled and any sessions on the account are lost. I wanted to make sure you had a good understanding of this BEFORE (my emphasis) I processed your cancellation.”nnObviously I responded the next day letting her know that I wanted to hold off on processing the cancellation until I had had a chance to use my remaining 2 massages that were currently on file; one I had waiting to be allowed to transfer and one I had transferred, but that the person hadn’t used yet. To my great shock and dismay, Rachel then replies “Because you turned in a doctors note to cancel your membership stating you cannot be massaged (it didn’t, it said I didn’t REQUIRE massages medically because I never did. I didn’t NEED a doctor’s note to sign up in the first place.) I am unable to let you continue with your membership.”nnLook, I’m a reasonable guy. I don’t think I’ve ever even left a negative review before. I don’t like doing this, but this situation is absurd! I tried to follow procedure very carefully so as not to have anything get messed up only to be told that just by showing them this note I have automatically “lost” $110 worth of accumulated massages immediately with no opportunity for recourse. I feel like anyone would be upset by the way this situation has been handled. Maybe Rachel is just following procedures here, but then someone above her ought to step in and make this right.

Girls nose was running and felt like I was getting the weakest 90 min massage ever. Didn’t even do the full body like I asked. I didn’t complain because she should of called in sick.