Morris Furniture Company - DC & Customer PickUp

Only giving 1 star because no stars was not an option. I went into the store and the salespeople refused to speak to me. When 1 finally did all she could say was that the furniture was highly overpriced and that she couldn't believe that people shopped there. I found a table that I liked but left because of the customer service. I didn't find anything else so I went back and purchased the dining set. Big mistake! I was guaranteed that the furniture being purchased in October would be in on time for a graduation, birthday and Christmas all in December. I tried to return the table because I found one that would be delivered before Thanksgiving and because the salesperson opted me into a promotion I cannot get my money back. The manager will not return any messages. The graduation and birthday have come and gone and still no table. I called to check on it and after over an hour waiting the person on the line told me that it was my fault it wasn't in because people like me wanting to celebrate milestones were the cause of the pandemic. The woman didn't bother to find out that it was a celebration of only people that have been in our close circle of 7. I was also told that they had no idea in October that there would be a pandemic and I need to be patient. Pretty sure the pandemic started way before that. I should have gone with my gut feeling on the customer service and steered clear of this place. I would have been better off to burn the $3,000 that I spent than giving it to these people.

Salesman acted like it was his first day on the job. Misquoted our price total several times. He seemed more interested in selling the extended warranty then the product!! His supervisor was arrogant and rude.nCustomer service is the worst I’ve ever dealt with. Come on, why do I have to hang on the phone for up to an hour to get a customer service representative that only stonewalls my request. It took 5 calls (about 4 hours on the phone) some mediocre results. Never again will I purchase from this store again!

Third party delivery could definitely use some training. They were pretty aggressive while trying to shove the couch through the front door rather taking a second to see which way they should turn and angle to get through smoothly. They were reckless in parking in the middle of a busy state route even after we suggested they pull over and park. It would have created more of a walk but would have been safer for traffic who couldn't see coming around a curve. The couch was the wrong color. We were told it only came in gray and then we received blue. Luckily we liked the blue better. The design of the chaise is horrible. It's not one solid piece. Its supported by a movable ottoman. Not even one week of having it, there is a huge crease all the way across the cushion that lines up perfectly with where the ottoman meets the couch. I'm not sure why the floor model in store didn't look like this since it's been sat on so many times. My husband had to remove and reposition the bracket where the pieces hook together because it was so crooked that the pieces wouldn't hook together properly. Overall, not a good experience.

I wouldn't even give them 1 star. I was looking at a recliner chair on Morris Furniture web site and there was no info for the weight limit. All the other recliners on line that are posted from others sellers have that as part of the chair info. So I called the store in Fairborn and asked what the weight limit was on the chair. They said there is none on any recliner there, because they don't want any liability. Never heard of such a thing!! Which means they will NOT stand behind anything that they sell!! I will buy else where. So you have been warned!! I also found the chair on other web sites $200 cheaper.

I drove an hour from Columbus OH to visit this store to view a dining room set. I was assisted by Rae, she was amazing. Extremely helpful, friendly, and professional. I paid for the premium delivery, $200. On the day of the delivery, I received less than a premium service. I had to stop the delivery men to ensure the butterfly leaf was not damaged and in proper working order. When deploying the leaf, they damaged it and the table. I spoke with Kim at customer service, she again was helpful and professional. A furniture tech was dispatched and he stated the table was damaged and that a credit should be applied. I spoke with Ezana about receiving that credit. He was also polite and professional. He was going back and forth with his supervisor Heather. This is where I have an issue. I was offered $100 credit, but I did not find that to be sufficient for the damage that was caused. I was offered to replace the table, but they would only replace the table and there would be no guarantee that the stain on the 4 chairs would match the stain on the table. I saw this first hand at the outlet. I stated that if the replacement was to be offered, they would need to replace the whole set. Heather was unwilling to offer me any more credit or to replace the entire set. She was also unwilling to refund my entire delivery fee of $200. Why pay for premium delivery, if you're not going to get a premium service? Overall, before my interaction with Heather, I would've given 4 stars, even with the issue with the damage to the table. After having to deal with Heather and her apparent inability to offer more of a credit, I can only give 1 star. My thought is, if you know that something is wrong and it's been verified by a company you hired to inspect the damage, then make it right. It's too bad, as I would have used Morris in the future for my furniture needs. After Heather's inability to show proper customer service, I can not choose Morris again. You lost a customer due to Heather.