Ashley HomeStore

Great customer service. When we first came in we spoke to James. Our next visit we worked with Jared. Both were very honest, helpful and knew when to talk to us and when to let us look on our own. Neither one gave us pressure. Jared helped us with the sale but made sure that James also got the credit for it. Great staff over all, even after I almost broke their kiosk. Overall some of the best people to buy furniture from.

Amazing service from Leah at the Dublin, Ohio store! Above and beyond. She straightened out an issue with an online order and my new Ashley Credit Card. She then placed my order and got everything arranged for delivery. I have yet to receive my chair but Leah showed it to me in the shop and I know I will love it!

I was helped by James, and I absolutely adored him. As first time buyers, he made us feel comfortable with the prices, made us familiar with the products, and was completely honest with us about everything. He even made a point to relate with us on personal levels, which was extremely impressive. He was able to answer all of the questions we had, and was able to reduce our total price by over $500 from beginning to end. He was absolutely amazing! We are also waiting to move into our apartment until May, so I love that we can keep our furniture there and wait to get it delivered until our move-in day.

I purchased a dining table which included a table, 3 chairs, and a bench. It was delivered Aug 5, 2020. The bench was damaged (the corner is “ crunched). I made a call to Customer Care and was on hold for 1 hr 20 min before I finally hung up. The next day more of the same— 20 min and hung up. Went into Ashley store in Beavercreek where I purchased it and spoke with the manager (who also sold it to me) and he typed in his computer and told me I’d be called by Friday (2 days) to arrange for a swap out and that one was in the warehouse. I told him to put my name on it. He said he would see what he could do. No call. Called again the next week and was told that the matter was elevated to a supervisor and would be contacted to get this taken care of. I got a message that I needed to provide an email but really just needed to call a number so service and repair could come take care of my bench. Guess what the number was: the same CUSTOMER CARE number that leaves you on ENDLESS hold. I was told when I went into the store that it was understaffed and so better to call or come into the store. So, have come full circle with no help whatsoever, and I have done all the work! What happened to quality merchandise and excellent customer service? I was told that there are no benches currently in the warehouse! What happened to MINE? Why am I doing all the work??? Why isn’t someone scrambling to make it right for me?? SERVICE & REPAIR??? I bought a new one!!! I got a damaged one! Take it away and give me my NEW ONE!! I don’t want a repair! I am getting ready to call them again because 21 days later I still have a damaged bench. I will NEVER buy from there again and recommend that neither does anyone else.nn8/27/2020: Just called Brad at Ashley who gave me more runaround. He will contact someone who will help me. I’ve heard this before. I thanked him and he hung up on me. Still extremely dissatisfied and aghast at how poor customer service is there.nn9/2/2020: Got a call from Customer Care on 8/27 who told me that since I had not contacted them within 3 days of receipt, that it would be service and repair and not a replacement, and that my first interaction with them was Aug 18. I lost it. I told them (or may have yelled it) you cannot get through on Customer Care and that Aug 18 was NOT my first interaction at all! How would they know? Call attempts and long waits on the Customer Care line cannot be documented. And I HAD been to the store way before then. I got to speak with a supervisor then who said it all again. After much back and forth and a few holds, I get to have a replacement because they discovered it cannot be repaired. I asked that it be brought to my home address (I already alerted Chris to this), and not the original delivery address and that the damaged bench would be picked up. She assured me and changed it in the system. Delivery day set, I got 3 notifications including block of time for delivery to our home address, and 3 notifications for delivery to the original address. My husband waited on hold for Customer Care for 90 minutes to ask them to please NOT deliver to the original address and to deliver to our home address. Set with a window time of 12-4 on Wed, 9/2. This morning at 6:28, we were awakened with a call then 2 more times before I picked up. It was the Ashley delivery guy telling me they would be there to drop off the bench in 20 minutes. I asked if it was for real, and he said yes. It feels retaliatory. Delivered 15 min later and he was surprised that he was to pick up a damaged one.nnAnd this is the happily ever after ending of our dream experience with Ashley Furniture. Proceed at your own risk, but be sure to have lots of time on your hands and also lots and lots of patience.

Friendly customer service and clarified all questions with smiling. Will recommend others to visit Dublin location for the excellent care taking.