T-Mobile

Had a great experience! He let me put my food in their personal fridge while we were in there so it would be good. He was super nice and very real.

My experience with Jesse was more than excellent, even though we had a issue transferring my number from AT&T to Sprint he called every resource that he had and worked on the problem for more than 5 HOURS. Trying his absolute best to not lose my number after having it for 60 years. I recommend ANYONE who needs assistance with T-mobile, he is an excellent representation of the company. Thank you again!!

This review involves two locations. Since T-Mobile customer service got it wrong let me put it right here. The location at Dorothy Lane and Woodman is one where no one should go to without reservation. I have been there twice and both times I was treated like a dog with mange. On my last visit six days I inquired about the senior plan as I was told on the phone it was $27.50. That is not true unless you have more than one line and I made it clear to the agent I only wanted one line. I was told by customer service to go into the store in person and I hesitated because I was treated badly before. The man who waited on me is the same as before and he is Satan incarnate. When I told him how I was told $27.50 he shoved a paper in my hand and said its in black and white it's $55 and repeated its black and white and with a very hot voice said what you want me to do about it? I urge everyone to go one more mile up Dorothy Lane to the Greene shopping center and go to the T-Mobile location there. You will be handled wonderfully you with patience by three men who will take their time to answer all your questions. Jesse was my representative with the assistance of Brian and Lane. Let me assure you after eight years with Cricket these people are fantastic. I cannot comprehend but they have the same training as the ill mannered employees at Dorothy Lane and Woodman drive (it should also be noted that the day before having the paper shoved into my hand there were three of us standing outside the door at a quarter to eight with the sign lit up in neon claiming that they were open while the doors were locked with two employees inside at the back of the showroom engaging on their own phones ignoring potential customers outside knocking on the door. I called and the phone went to their recording). Go see Jesse if you even have to go an extra ten blocks.nn______________________________________________________________________________nnSent from Yahoo Mail on Android

Came in to Sprint store with an activation issue that the Apple store should have real performed when I purchased an Iphone 11 for my son. Make a long story short, Jesse was more than helpful and immediately assisted me and solved the problem. He was very professional and supportive of my issue. I want to commend Jesse and consider him a valued Sprint employee. Thank you and I look forward to working with you again if the opportunity arises.

Great customer service, always friendly and knowledgeable.