Fox in the Snow Cafe

This coffee shop is an amazing gem in Columbus. Quality coffee is what makes this a cut above the rest. The bakery has excellent selections that change. Tasty sandwiches that pairs well and an organized staff that is polite and wonderful. Their is a lot to say about the staff, atmosphere and food but it would sum to mean quality. Pricing is on point and their isn’t a long wait for anything. Worth trying and I recommend whole heartedly.

DO NOT BUY ANYTHING FROM THEIR ONLINE STORE, you will never get it and they have no way of contacting them without going into the store. I purchased a gift card for a friend and the friend never received it in the mail, and no tracking information was provided. Fox in the Snow has no way of getting in contact with them besides an email account they do not check or respond back from, I have tried multiple times and never gotten a reply. I live out of state so I cannot just go into the store to have them help... so I guess I am just out $50. One of the worst customer service I have ever experienced.

Beautifully hand poured beverages and made fresh daily pastries, Fox in the Snow Cafe should be a regular stop for those in the New Albany Area. Tori and her team is amazing and their hospitality goes above and beyond. Fox in the Snow is a favorite among my co-workers.

I will never argue that Fox has the best pastries in town and that their in-store aesthetic is highly sought after. But in many ways it feels as though they have allowed their demand to shift the focus more towards what is convenient for them and less about ease for the customers. I rarely come here because of the child-sized iced coffees and lack of clarity towards available pastries when you simply want to walk in and order something. It just all falls flat for me and I would rather go somewhere that I don’t have to exert as much mental energy to get a morning coffee.

Food was fantastic. Staff were phenomenal. We know it was Valentine's Day and they were super nice, and we will be back!