Omega Artisan Baking

The food is amazing, truly, but customer service is horrible. Don’t expect them to have anything you want on hand, so call ahead or order (and confirm) because they seem to make only 4 of anything at a time. Every person you talk to will tell you a different wait time. Food is amazing, but expect a bougie hassle.

I have to agree with many of the previous reviews - the food is amazing but the service can be very off putting. I was near downtown so made a special trip - through bad traffic - to get some of their amazing chocolate cheesecake. Got there about 2:00 on a Saturday to be told they were closing early. I previously stopped by a few weeks ago and they were closed as well. I asked if they had special hours posted and was told no, they just close “sometimes”. To make matters worse, someone came up at that point and was given 3 bags of food - the counter person said “just settle up with the manager the next time you’re here since you’re a regular”. Since I was standing right there I asked if I could just get a couple of pieces of cheesecake (that was sitting right there) and that I could pay cash and didn’t need change. Was told that they were closed and really couldn’t serve anyone. As if I didn’t just see you serve someone. I have never been so insulted. Would hate to think that race had anything to do with it but can’t help but notice how extremely friendly he was to his white customer and how rude he was to me. Didn’t get any explanation why he served someone else or any type of apology or appreciation that I wished to make a purchase. Will give them the benefit of the doubt but the optics of this were horrible. See other reviews of terrible service and hope they give bad service across the spectrum. Will have to consider if the outstanding food is worth supporting the questionable service practices.nnUpdated my review to 3 stars. The product really is outstanding and the owner sent an email detailing the special circumstances that day and sincerely apologizing for my experience.

Service is always super even when they have a full house. The service was very welcoming and observant. It has a cool atmosphere.

It’s not a Nine Grain bread, it’s a Great Depression bread. Flavorless and not worth the $7.5 price sticker. Omega might be making good sweets (I’ve personally liked their croissants), but I was greatly disappointed in their bread quality. You’d have better luck in Whole Foods

Purchased fresh fruit and walnut scones that are all jammy and delicious