U-Haul Moving & Storage of Lancaster

Great experience. Had my truck ready and checked me in quickly. Got all the gear and equipment for me. When coming back I was met outside and was checked out there also very quickly. I was given a nearly brand new truck which was great to drive and I truly appreciated the whole experience. I've had storage here before and that was great as well. Will return for all my transport and storage needs.

I went to the Lancaster ohio Uhaul store to have a hitch installed that was gifted to me. The two workers I met there supplied the Absolute best customer service I’ve ever had, they where extremely nice and friendly on this slow Easter Day. They went over the top with their amazing customer service, the work area was extremely clean, and the store was outstandingly well kept and they stocked it to the best of their abilities. It was all neatly placed out and everything was even stacked evenly. Overall I was extremely impressed and I hope they receive some sort of monetary bonus for keeping such a well kept presentable store. I will make sure to recommend everyone I talk to about how they did such an amazing job. When my truck needed some modifications for the hitch to fit, they contacted me and discussed what needed to be done, when we arrived to approve said modifications, the installer, I believe his name was Shane, walked me through what my options were with a great detail to be sure I understood. The lady that worked the desk, I believe her name was Jamie supplied outstanding customer service answering questions that we had.nnI thoroughly enjoyed shopping at Uhaul, and enjoyed my visit at the Lancaster Ohio location.

Had ordered a trailer hitch online that I liked for our Kia Soul and scheduled U-Haul to install. U-Haul also installed wiring harness as well. Great customer service, friendly staff and got to check out install as it was going on. I would recommend to friends and family for sure, thanks U-Haul!

We have used this location for many years and am so glad they are here. All the staff is so very helpful and goes out of their way to accommodate us. Thank you!

I stored everything I owned in this place for a year while I was deployed. I loved not having to worry about my belongings. The security here is top notch, if you pay for it. No reason to give this place less than 5 stars.