Roadrunner Freight

Any time I call to schedule a pick up I'm on hold for at least 15 minutes. Ironically while you're on hold you're listening to a recording of how great their service is. I scheduled a pick up yesterday and they never showed. So I called them this morning to find out what happened and after being on hold another 15 minutes they tell me the driver came but the freight wasn't ready which I know was not true. So I rescheduled at 8:00AM this morning for today... It's now 3:40PM and no sign of them. I don't know how they stay in business. I really don't.

Had a package shipped in from California. It arrived in time and undamaged. What's best though, is the staff. The operator was super nice and the dock lead was in contact with me about my pickup. He was also nice enough to bring it out to me and help me load my shipment without me even hinting at him doing so. Would definitely use them again.

Stole $ 1000 dollars from my handicapped uncle they hung up on when asked about why they never picked up the car now won't answer phone . Definitely getting a lawyer and Bob involved do not trust or use this company

I had a 5 day estimated transit time that has taken 21 days now and they dont seem to be in any rush to get it delivered! Phones take forever to get answered and nearly impossible to get to a person who can do more than read the tracking that I already have seen and get me answers. FRUSTRATED is not even close to describing what I am feeling.

I was given a tracking # and it said I would receive my shipment on 7/15/2020. When I called to inquire because the tracking info hadn't been updated in 3 days, I was told that my address needed to be updated and that another department had to handle that so my delivery is stuck in IL until someone can correct the address. Horrible and antiquated company. Will NEVER use them again.