Aaron's

Went in was greeted ..but when I asked about products in the store..i was told to go online to order...they were not interested in helping us at all.

If I could have given less than one star I would have. I went into this a Aarons on Friday March 12th looking for a laptop. I was starting a job the next Saturday, March 20th, and I wanted to have a laptop ready to go. I went into the store on March 12th and was waited on by Jay and another gentleman. These two were fantastic they were very knowledgeable and very friendly. If I was solely reviewing Jay and this other gentleman, I would give them 10 stars each. But unfortunately, not everyone in the store has the same level of customer service knowledge.nJay had me run my information through their leasing system and make sure what I was available to lease. The other gentleman, he could have been an assistant manager, it seemed he was training Jay. I explained I would not be able to get the laptop until the next Friday, March 19th. Jay and the other gentleman told me to call prior to coming in for the laptop and they will have all the paperwork ready and the laptop ready to go.nI called on my way home on Friday March 19th to let them know I was coming to pick up the laptop. Jacob answered the phone, and I let him know I was coming in to pick the laptop up and I was calling them to let them know. Jacob put the call on hold and never came back to the phone. I stopped into the store to pick up the laptop and Jay was there. He greeted me and asked if I was there top get the laptop. I told him yes and he went and pulled the sign and we went to the counter. Jay started getting things together and this woman was sitting in the office she called Jay over and whispered something to him. He got a strange look on his face and headed to get the laptop. She called him back again and again he got a strange look on his face, he came out and told me the laptop had to be delivered. I asked why since I live right behind the store. He said he didn’t know. The woman never did come out and explain why the laptop had to be delivered. She basically hid in the office. Finally, she blessed me with her presence and just repeated it had to be delivered. She was very curt about her answer. I simply stated keep your laptop and left.nAaron’s need to send her back to Customer Service class, she definitely needs a refresher course. Of course, she didn’t have a name tag on so I could see her name. Instead of being nasty she should have explained why it needed to be delivered. With this whole pandemic thing happening, lots of people don’t want strangers at their homes.nAll of the fabulous reviews must have been prior to this lady being hired or they were on her day off. She needs to learn soft skills and learn how to talk to people. I called the Customer Service Number and I was told the GM would be calling me back with in 24 hours. They never did call me and I am going on 36 hours, I truly didn’t expect a call from the GM, but don’t promise something you have no intention of doing. I will be going somewhere else, Rent A Center and Rent Mart are right up the street and they would be happy to help me. As far as Aaron’s on Dixie Hgwy I will not be going back there. Unless I can be sure Jay and the other gentleman is there to wait on me. That’s not always a guarantee.

Aaron's has been a great experience. They have offered excellent customer service, great options and have gone way above and beyond to help me! Brittany, the manager, is kind & compassionate. I highly recommend them!

I've done rent-to-own with these guys a couple times and I've never been disappointed. They're professional they're friendly and they're always willing to work with you... And the rates are really really reasonable. If you need to do rent-to-own, this is the place to go to!

First time at this place filled out a app on line got a call like 1 hour later got my air conditioner 2 days later friendly people