Bed Bath & Beyond

I find everything I want

On line shopping love it..

Told the cashier I had a coupon but I didn't have it with me. She suggested going to my account. So I did. Still no coupon. She said if you find it you can bring it back in with your receipt to get it adjusted. I said really.?! She would not give it to me... So I was NOT a happy customer when I left. So guess what I found when I got home... My coupon. Grrrrr!

I placed a order with Bed Bath & Beyond for same day delivery. Yesterday. Still have not received my order. The order was placed around 11 am Saturday. I received a email stating that part of my order was cancelled because they were out of stock of the items. No phone, call no email, nothing from the store. I called the store and asked about my order. Gentlemen I assume was the Manager. Oh yeah I have it sitting here, you have to call xyz company, I can't remember the name he said it was, and find out why they did not come in today and pick up the order. Then I asked why didn't anyone from the store to call them. I don't know. When did it become the responsibility of the customer to call the company that the retailer uses. More on that coming. So I am on the phone with him for 15 minutes while he continues to make excuses for everything under the sun. Just forget about I will just come and pick it up. Oh were closed now. My registers are all closed down. This for a order I have already paid for in full via the website. So instead of asking how long will it take you to get here, which is like 5 min down the road, I can meet you out front with your order. More excuses ensued on why I can not get the order I paid for to be delivered on the same day. Then again he says I need to call the delivery company. YOUR CUSTOMER SERVICE SUCKS !!!! I paid for a service promoted by your company that guaranteed same day delivery if ordered by 1pm. I wasn't making demands or anything of that nature, I just wanted the products that I paid for and the the service that was guaranteed. This is the last time I every use you company for anything

Very nice clean store & very nice cashier. Enjoy shopping in this store.