The Home Depot

Home Depot needs to figure out how to keep a reasonably accurate inventory. It’s not just this store, but this is the one I go to most. Today it was closet doors. Internet says they have 6. Helpful employee checked and said they have none. Last time it was asphalt patch. Internet says they have over 300. Multiple helpful employees said they have none. Something seriously wrong with their system or its users.

Home Depot has very little competition so their customer service is terrible because they can be. I have found their delivery service always screws up something. Lost money doing business with this delivery service. Product line is adequate but not always the best.

Mixed experience here. I went for a return and had awful service. I asked for a store credit and was repeatedly told it was not possible for an online order, but I knew this was not true. After being yelled at by two separate women saying the system dictates what they can do and my past experiences were meaningless, they of course figured out that it is in fact possible to get a store credit. Then, when they gave me the store credit the amount they wrote was incorrect. When I told them I believed the number was incorrect, I was again told that I was wrong until they double checked and realized I was right.nnThrough all of that I never got an apology for them being rude and wasted 15 minutes on something that should have taken 2-3. Afterwards, a manager overheard me venting to my SO about the whole encounter and was really nice about it. Then the woman that checked us out was also nice and friendly as well. Those last two interactions are why I'm leaving two stars instead of just one

In-store purchases while maintaining COVID-19 procedures. Social distancing was fully maintained throughout store. Health and safety was evident !

If you’re looking for a place to have someone load something into your vehicle, you can forget it. The staff here ether never responds, or takes their sweet time. Every time I come here, I see the same one or two guys working the lot. I never had any interaction with them until yesterday.nnFirst off, I waited nearly 20 minutes for someone to come help me after I made my purchase of tiles, plywood, and 80 pound concrete mix. No one showed up. When I went to the cashier to call for loading assistance again, there was still no workers to be seen. I did see a staff member smoking in front of the store. I asked that person for help, but they were uninterested, and told me that they were on break in a very nasty tone.nnAt this point, 20 minutes in, I was about to get the manager on duty to straighten their workers out. A worker in a Luigi hat comes out with his phone out. His name was Anthony. It’s the same worker that I mentioned before. I always see this man on his phone, whenever he works outside. He calls to see if anyone needs loading. He sees my order for a brief second, and then quickly pretends that I’m not there, so that he can avoid hard work and slack off. He turns his back, and I had to shout to get his attention. I see the look on his face, and he gives me a disgust work, cause he doesn’t want to do his work.nnAs the man loaded my tiles and concrete mix into the car, the man was struggling to put them in by himself. After that, I had him put plywood on top of my vehicle. As soon as he puts it up, he walks away without tying twine to my vehicle. I tell him to do his job and tie it up. The man tells me that “he’s not so good at tying stuff to vehicles.”, and claims that he’ll find someone inside the store to come help tie down the plywood to my car. In reality, it was just a plain old excuse for him to run away from the job. Like what the heck? I’ve seen you work this store for several months. Do your job.nnI waited nearly 10 minutes for him to return with someone, but no one showed up, so I had another customer help me tie the plywood up.nnThe Home Depot staff is lazy at best. If you’re going to work here, I expect the workers to do their damn job. I expect many workers to work their respective departments (like 5-7 people), especially on a Sunday. I expect you to know your knowledge about this store. I expect you to be big and strong, and I expect you to know how to tie down merchandise to vehicles. If I were the manager here, I’d fire them for not living the expectations of customers such as myself. If I need something loaded to my vehicle, I’m going to find another Home Depot, or even go to Lowe’s, because there’s never any staff member here who can spend 5 minutes of their sweet time helping a customer out with a simple task!