Raymour & Flanigan Furniture and Mattress Store

!!!!!!! BUYERS BEWARE!!!!!!!!!!nMaria Harris confirmed that this store and company does not care about its customers after they make a sale. We purchased a fireplace insert by Dimplex that was delivered to our home. While at our home the delivery guys damaged our actual console / bookcase that holds the fireplace in the center. They left our home and the fireplace didn’t even work. We immediately called back to report it. That was January 26, 2021. They gave us the option of returning product for refund. In good faith we agreed to have it replaced. We have called everyone that we could to advocate for ourselves but unfortunately we were told by Ms. Harris. You have no option for refund and canceling your order. Your only option is to wait on a fireplace that was to be utilized to supplement heating over winter months. No attempt to obtain override. No attempt to locate our product. Now she has no idea when the product will be in and basically shared that we would have to simply wait till they get it ! This company has lost its customer service. We are being strong armed by this company that has had our money since the initial order, but have failed to have a working product provided to us in a timely manner. It is now 3/2/21.nDo yourself a favor and find another furniture store dedicated to its customers before and after purchase. I would like to be removed from your email listing. We will NEVER purchase anything else from here. Policy No return after delivery. Delivery men failed to ensure product was working properly before leaving and damaged bookcase / console while inserting fireplace and failed to report damage to company. Thanks Laura customer service corporate office for understanding and documenting in our file.

Gina was the person who worked with us and gave us the perfect amount of space versus salesperson. She was incredibly helpful with patterns, colors, prices, and the actual sale. I would highly recommend.

Generally, I find furniture shopping only slightly more enjoyable than car shopping. However, our recent experience at the Canandaigua Raymour & Flanigan changed thanks to our salesperson(and store manager) Chris. She was helpful, without pressure, listened to our needs & wants, and made suggestions that helped my wife and I decide on the couch and love seat we wanted.

Good experience for the most part. Gina is a good sales rep...However, the negotiating process which I rather liked with RandF because it gave the customer the ability to bring a level of fairness to the sale has been taken away. There is no negotiating...period. This for me is not sales!! I am a contractor and if I got to run my business like Rand F does now, I would be a millionaire...see where I am going here. The rich are getting richer more than ever now and it is disgusting to me!!!!!!!!!!!!!!

Was greeted in an appropriate length of time after entering the store. Sales associate, Christina, was helpful, courteous, and respectful. Returned a second time and was remembered by Christina. Ultimately purchased sofa, 2 chairs and ottomans.nExcited to have our furniture delivered in less than a week!