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FedEx Ground

6650 New Venture Gear Dr, East Syracuse, NY 13057, USA

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Detailed Information

Place Types Moving company
Address 6650 New Venture Gear Dr, East Syracuse, NY 13057, USA
Coordinate 43.0917968,-76.0605087
Website https://local.fedex.com/ny/east-syracuse/?cmp=LOC-1001545-4-4-9
Rating 3
Compound Code 3WRQ+PQ East Syracuse, NY, USA

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Reviews

Tiffany Raison (02/14/2021)

How is it that we pay for our packages to be delivered and we have no way to contact our local facility? I had a package that was split into 2 shipments and the first one was delivered no issues. Second one said it was delivered to my front porch and in reality it was not. I was home the whole day! Now I can't get a reasonable person who cares on the phone. They tell me to contact the shipper when clearly all they have to do is contact the driver and ask where he left it. This is happening on a daily basis in my area and yet we have no one to contact. Very disappointing

Joe McDermott (10/25/2020)

Can I give 0 stars? Have had several packages labeled as delivered at a certain time and them not being delivered at all. Have had several places resend items due to this gross incompetence. Called their help line to be told wait 72 hours and maybe it will arrive, but there is nothing they can do. What they need to do is fire delivery people who say they delivered it but not actually delivering it. Couldn't even give me a number to contact the delivery warehouse. They say they don't have a phone and everything is done by email... Lazy.

Jodi Miller (10/15/2020)

Driver left package no where near the door. I am disabled and have no assistance and have difficulty walking. When I called the Customer support line I could barely understand the rep and he told me the driver doesn't have to put the package at the door.nnThis is the 2nd time in less than a month that there has been an issue with the driver for this route not putting a package in the right place. The last time the driver walked right past the handicap ramp to place the 3 packages at a door where the steps are pulled away from the house a bit.nnI had been getting packages all summer and the drivers have been great and very helpful, until now.

郁蓦Ting (02/06/2021)

Very bad service. My package showed incorrect address, which is actually correct. Then it showed deliver exception for 3 days, and this morning it showed retrieved shipment. I kept checking the tracking info, then after sometime, it showed delivered. However, nothing arrived. The seller sent me twice, both never delivered...

Mary StJohn (10/24/2020)

Driver delivered a package this morning, to bad it wasn't my package not even close to address. Tried to call customer service 25 times always busy.nDrive did come back and brought right package and took the other one away. The Driver was nice but your customer service sucks.

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