Home Decor Outlets

Please do not shop here... I purchased $1500 worth of furniture in the middle of July and was told there would be a wait due to Covid which I understood. Four weeks later I wanted to check up to see if my furniture was even shipped and when I drove to the store it was completely shut down due to Covid. Outside the store there were signs to text their number for customer service which I did and have not gotten a response to this day. I then went on to text their corporate number (also what kind of business has a text service??) and they responded twice asking for my name and the store that I bought the furniture from and then never responded again. From there I started contacting multiple different stores in different states to see if anyone can tell me where my furniture is and they all made me jump through hoops and got me nowhere. I’m living in an apartment with absolutely no furniture, no mattress, nothing, THE MINIMUM I WANTED WAS ANSWERS. I contacted the Better Business Bureau and they advised me to cancel the credit card purchase because the company was acting suspicious by not communicating even though I had sent multiple emails, text messages, and voicemails in a span of 2-3 weeks. I don’t care how disheveled you are from Covid, I gave you $1500, I expect some type of response. For anyone making a purchase here I highly advise you to use a credit card in case they pull this on you. Finally when I canceled my purchase the district manager from the Buffalo store contacted me saying he would get my furniture to me next week and offered a floor model sofa instead of the one I ordered (although he never mentioned if Id be getting my mattress as well). In the end I just bought everything from Amazon and Wayfair for much cheaper and for the same quality and I’m just as happy. I even got all my items in less than a week. Please be careful when you do business with them!! Never will I recommend this store. Please just spend the extra money and go somewhere reputable or order online.

I do NOT recommend! I went to the store June 29th & purchased a table , sofa , loveseat & a rug. I was able to walk out with the rug but unfortunately the other items weren’t in stock. The employee told me it would be about 4-6 weeks until my items came in. I was fine with that. Time passes & I call twice a week every week to check on my items & nothing. So I eventually go to the store ( I can’t remember the exact date ) I believe it was august 14th though. The employee tells me it would be in by Monday & id be able to pick my items up Friday I believe. Friday comes I’m calling constantly & no one is answer because now the store is shut down mind you I was calling since Monday. So pretty much they closed the day my items was suppose to come in which didn’t sit right with me. Now here it is September 9th & I do not have any of my items , haven’t received a call back I even texted the number I was giving to text. Worse experience ever. I would not purchase any items from this place EVER !

Stopped in to purchase a simple box spring and was treated with exceptional customer service. I was also impressed with their covid safeguard procedures in place. I felt comfortable to peruse the show room to find the best value for my buck.

This place is a rip off!! We ordered $1,500 worth of furniture from them August 8th and paid them in full. They went out of business and never contacted us. Luckily we paid with a credit card and our credit card company is disputing the charges for us. Very dishonest and unprofessional!!!

Came in to purchase a sectional and recliner, the shady salesman promised if we paid for it right now in full then he puts our name on it, stores it in the back, and its guaranteed to be ready when we came to pick it up. We paid for it in full that day and told him when we would be picking it up. THREE WEEKS LATER, we rented a uhaul to come get it, called to give a heads up that we're coming and the salesman claims he never said it would be in stock, it has to still be ordered, and their store doesn't sell floor models ( which is a huge lie because we previously bought floor model furniture from them before) however if the furniture needed to be ordered which is not what he explain when we bought it, we paid for it in full OVER THREE WEEKS AGO WHY WASN'T IT ORDERED YET considering we gave a pickup date when we purchased the furniture. He argued on the phone that the three of us who came in the store, and ALL heard him say the same thing, are all wrong and he never said any of that.nI'm sure this stores salesmen get commission, so he told us any lies he could just to make the sale. We canceled the order completely since three weeks later the furniture was never even ordered in the first place, and went to a different furniture store.