U-Haul Moving & Storage of Niagara Falls

I wish i had my own storage unit company!!! Currently paying $80/month for last 11 months. ud83dude23

No, they’re not the friendliest bunch but they do what they can do get you what you need. I’ve rented trucks, dollies, trailers, and I buy propane from these folks and I hope they’re around for a long time.

Very disappointed with service. May I mention I did not receive the equipment I set to reserve for my move. As a result, I was forced to rent two different trucks a day apart and still was not able to transport my vehicle. My mother and I was asked if we were going to leave the state with the pick-up truck and motor cycle trailer (wrong trailer) reserved on the second day (solely due to lack of trained agents). The young Caucasian worker had to ask permission to provide us with service. Totally unacceptable being as though one week prior I rented a truck to move my mothers belongings in to one of Military Road storage units. Not to mention, we both possess local NY state licenses. I remain confused to why we were asked if we were leaving the state? The older gentlemen who was rude asking bias question is said to be the store manager. I would advise all females to take a male along with you to this location to avoid the same mishap. After, placing a complaint with customer service on 2/11/20 the same jerk called to ask why didn't let it be known we were unhappy while in the store. Laugh out loud if that is not asking for trouble I don't know what is. Was promised a call back by the head Manager Heather on 02/14/2020. In case your wondering that courtesy call never happened. The worse service I have ever received. Would not recommend with a friend but if I have to deal with this location my dad and brothers will be attending. Thanks for allowing me to share. Thumbs down zero stars

Booked a 20 ft truck for 8 hrs. Both employees during check in and check out were great! I highly recommed this location.

One of the most reckless and dangerous experiences I have had. I rented a truck and ubox from them. They brought up the truck with the Ubox attached. I drove 20 miles to load it and after loading it at the storage, drove back home to leave it on the drive way. That’s when I noticed that they had attached the Ubox trailer with the tongue still down!!!! Then when I go to remove the trailer from the truck, I notice that one of the stands is missing from the rear! After that, I wanted to lock my valuables, but the whole lock latch was missing from the Ubox! Seriously?? You’re going to kill someone with your incompetence.