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T-Mobile

3349 Monroe Ave Unit 6B, Rochester, NY 14618, USA

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Detailed Information

Place Types Electronics store
Address 3349 Monroe Ave Unit 6B, Rochester, NY 14618, USA
Coordinate 43.103658,-77.5419679
Website https://www.t-mobile.com/store-locator/ny/rochester/rt-31-frenc
Rating 4.2
Compound Code 4F35+F6 Rochester, NY, USA

Openning hours

Monday 10:00 AM – 8:00 PM
Tuesday 10:00 AM – 8:00 PM
Wednesday 10:00 AM – 8:00 PM
Thursday 10:00 AM – 8:00 PM
Friday 10:00 AM – 8:00 PM
Saturday 10:00 AM – 6:00 PM
Sunday 11:00 AM – 6:00 PM

Photos

Reviews

Lillian Balkum (03/19/2021)

My husband, and I were very impressed with the cleanliness of this location,especially during the pandemic. We were greeted warmly by all of the employees,and Bryan gave us exceptional customer service. Good job tmobile!!!

Michael Laird (03/15/2021)

We got expert and friendly service when my new daughter-in-law transferred her Verizon account to our family group T-Mobile account. She now gets unlimited phone service for about half of what she used to pay. The T-Mobile folks are real pros.

Craig Olsen (12/12/2020)

I've tried going to a couple other cell stores, but time and time again this proves to be the best one by far, especially for tmobile users. Bought a phone online and with the knowledgeable staff at this store they got it done with ease. This is how you do business. This is what brings customers back.

Keshaun Johnson (11/07/2020)

I previously worked for sprint, Recently I entered the store to purchase a phone case for my fiance new phone. After watching them struggle to get into my account on tablet, I had to explain to them because of the type of account I had the transaction would have to be done in the computer. Instead of scanning my ID like the store rep suggested the store manager continued to waste my time and eventually bypass it, Finally once in the account they scanned the accessory and didn't hit enter so the accessory didn't scan in, they couldn't figure out why it wasn't working and told me they couldn't do it. I left and came back because I need the case explaining how to do it properly which they did and once it worked the store manager was upset that I was right and told me he wouldn't assist me and I needed to go to a different store. This is unacceptable!

toni talbot (08/28/2020)

What a great experience! Friendly, professional and knowledgeable. Been with T-mobile 11 yrs and this past week I've had a horrible experience. Today the guys at the Pittsford store made up for it. Thank you for getting me in and out with what I needed. Guided me to the best product and with a smile too! You have my business

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