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Bassett Home Furnishings

3755 Sheridan Dr, Amherst, NY 14226, USA

Map

Detailed Information

Place Types Furniture store
Address 3755 Sheridan Dr, Amherst, NY 14226, USA
Coordinate 42.9788665,-78.7950592
Website https://www.bassettfurniture.com/stores/s/amherst-ny?utm_source
Rating 3.4
Compound Code X6H3+GX Amherst, NY, USA

Openning hours

Monday 10:00 AM – 6:00 PM
Tuesday Closed
Wednesday 10:00 AM – 6:00 PM
Thursday 10:00 AM – 6:00 PM
Friday 10:00 AM – 6:00 PM
Saturday 10:00 AM – 6:00 PM
Sunday 12:00 – 5:00 PM

Photos

Reviews

Margaret Wallace (10/22/2020)

I have done my entire home with Bassett and love every piece! Custom made in the USA which most places can’t say and arrived within the time frame I was given. Everyone in the Amherst showroom has always been polite, professional and accommodating to me. They are real interior designers, not sales people so I never feel pressure. I’ve also gotten some great deals from the clearance room. I will continue to refer my friends and family here.

johnine gunsalus (03/26/2021)

Terrible customer service Bassett Furniture sold me overpriced sectional with a warrantee. They did stand by either. I suggest you shop somewhere else as Bassett is over rated

J M (08/05/2020)

I agree with other posters. TERRIBLE customer service. I spent a lot of money on the furniture here, once paid in full they have zero accountability to get things delivered and zero accommodations. Especially the scheduling office if very poorly managed. I had better experiences with Raymore and Flanigan and Ashley furniture. Designers also are not quite accurate with measurements either. So double check. Would never buy from Bassett again.

l Clrk (05/15/2019)

published review 5/15/19nSave your money and don’t buy from Bassett. I ordered a custom sofa from them and was very specific of the comfort level I wanted. Visited the showroom 6 times prior to ordering. Always dealt with same sales person, and sat in same sofa. Confirmed that the comfort level in the sofa would be identical to the showroom model. Was assured it would be the same. Sofa was delivered 4 wks later and it was gorgeous to look at but hard as a rock. Not at all like the super comfy model in the showroom. I reported it to the sales clerk AND the store manager and received the runaround and was told that to put the cushions on the floor and walk on them to break them in. Who does that???!!!??? Managed to track down the district manager’s email address after the lack of response from the store level. He simply turned it over to customer service. The Customer service rep was very sweet, but in the end, after them sending a service tech out who simply turned the sofa upside down and also unzipped the cushions, could not resolve this issue for me. This was no where near the first piece of custom furniture I have purchased, but I will never EVER purchase so much as a throw pillow from Bassett furniture again. Go to ETHAN ALLEN folks!

Thomas Picone (01/28/2020)

If I could give there customer service department 0 stars I would. Purchased a power recliner and trouble with it from the beginning. Notified customer service they sent a tech out who said it was the motor and took over a month to come back . After he left still didn’t work , had tech out a few more times no luck.now Bassett tells me it’s a usage issue and I would have to pay for parts. The only usage it got was us sitting in it because it wouldn’t recline . Stay away from Bassett poor customer service !!!!!

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