Ashley HomeStore

Bought a sofa for my son there, they had an amazing selection, only problem was how long you have to wait to get your order. Which is totally not their fault so that's just something everyone has to deal with at this moment. Other than that it was a great place to get furniture.

My family has been long time Ashley's customers, and have not been disappointed to date. We have purchased a bed frame, 2 mattresses, recliner, and 2 couches. The quality is good, and pricing is fair. The overall experience goes from good to great with the wonderful sales team. They are knowledgeable and easy to talk to. We will continue to do business at the plattsburgh location whenever we are in need of furniture.

The salesman that approached us did not seem very friendly, which is very surprising, cuz whenever we have visit this place in the past, they always were very helpful and pleasant

Alot of choices. Really good prices and our salesman was very helpful.

I have been a customer of Ashley’s furniture for years but after my most recent experience with the Plattsburgh location I will take my business elsewhere in future. We made our purchase of a dining room set and 4 piece living room set on August 1st, the salesman said they had everything already made and just needed to transport it from another location and we could expect it within 6-8 weeks of our purchase- this would have been mid September. Nothing was delivered on our delivery date and there was no communication to us regarding a delay or anything. I finally called and a very rude customer service representative told me there was nothing available and everything needed to be made, after speaking with a manager I was told they did in fact have a dining set and 1 of the 4 the living room pieces that was ready to be delivered but they did not want to deliver it in parts because that was inconvenient for them to make multiple trips. I asked that they deliver what they had because we had already gotten rid of our dining furniture in anticipation of the arrival that was originally told to us. I was then told that they are getting the living room set in pieces and the last piece will be sent to us mid October. No one had called to verify my delivery time and it is now mid October so I reached out to them again. This time I was told there would be another delay until mid November. None of this was communicated to me, every time I expect a delivery there is nothing- no furniture and no communication regarding delays. I have had to call and speak to countless people in order to get an answer. This store has no communication with their customers and keep pushing back delivery. We currently have no usable furniture and this has been going on now for three months.