Naglee Moving & Storage

They moved our home from Memphis Tn to Sayre PA with passion for excellence and a joyful heart. They turned problems into service opportunities. We deeply respect their professionalism and thank them for a superior effort Special thanks to Pete and Ryan.

Excellent service! Very courteous moving staff. Arrived on time, worked diligently and went above and beyond to ensure that our belongings were safe.

Excellent customer service, prompt replies to all questions, and jobs are done correctly.

Nice office staff they really welcomed me and my husband and made us feel comfortable.

Issues:n1. Payment: if you use your credit card, payment in full will be taken out almost immediately after your goods are loaded. I was given incorrect information by the agent.n2. Naglee's didn't move us. Brown's from Syracuse did. I never had any notification from Naglee's regarding this.n3. I had to call Naglee's on the day of the move to get an ETA. The driver was supposed to call and didn't.n4. Our goods had to be moved in two trucks because the first truck didn't have enough room. Our goods were mixed in with other people's goods.n5. Not all of our goods were properly stickered.n6. Packers climbed on our goods to stack other things on top.n7. Not all furniture items were sufficiently protected: an antique folding bookshelf got severely scratched and splintered and our kitchen chairs had some paint rubbed off. Our sewing machine had the paint rubbed off in several places. A hope chest was packed on end.n8. I didn’t find out how much our load weighed (despite several requests) until three weeks after the van was loaded. Reimbursement for weight overestimation is done 30 days after delivery.n9. The process of claiming for missing and damaged items has been hindered because the movers failed to follow their own procedure.nUltimately, we have determined that four items were damaged (two minimally) and nine items are missing. (One box is missing that had two items in it that we know for sure. Whether there were other items in that box, we don’t know.) Of the missing items, only one is of any sentimental value. We have just filed a claim form for the missing and damaged items. We are getting a check for the missing/damaged items at a rate of $.60/pound for around $100 (which is the contracted rate).nnI asked Naglee’s personnel more than once if anyone had reached out to the people who had their possessions loaded just behind ours to see if they had any of our things. After several requests, I was told that they did that. I honestly question how diligently this was done.nnSpace doesn't allow me to give as detailed an account as I'd like. At this point I give Naglee’s a C- overall and a D- in communication - though the agent I dealt with was almost always quick to acknowledge my questions and requests and we continue to communicate while I wait for the check for the missing/damaged items and our weight difference reimbursement. I’d tell anyone who is looking for a mover to really look around before using them. I could have and probably should have done my homework on how to make sure the mover does it right, and my move may have been the “Perfect Storm” of circumstances and mistakes; however, in my opinion, Naglee’s has a lot of work to do before I’d go with them again.nnAddendum: After 30+ days I asked our agent where the refund on the weight difference was. It's supposed to be refunded 30 days after delivery. It was refunded 39 days after delivery. All things considered that's not horrible, but I wonder how long it would have been had I not asked for it. I do not blame our agent. This wasn't his responsibility.